Junior KYC Agent

1 week ago

Athens Metropolitan Area, Greece Stoiximan Full time €20,000 - €25,000 per year

About us

Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools.

Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships. Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives lik
e Iroes, Young Heroes, Wheels of Chan
ge, an
d Empower Forwa
rd, creating impact and building a better future

Let's start with the role

The
Know Your Customer (KYC) Department
is an integral part of our Client Operations Division. As a
Junior KYC Agent,
you will play a crucial role in verifying and authenticating the identities of clients to mitigate risks related to fraud, money laundering, and other illicit activities. This involves meticulously reviewing and validating customer-provided documentation, conducting thorough background assessments, and ensuring diligent adherence to regulatory mandates.

As a Junior KYC Agent, you will:

  • Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
  • Assist customers with the KYC process, ensuring a smooth and efficient experience;;
  • Approve withdrawal requests concerning document verification;
  • Review and enhance previous data entries for accuracy;
  • Communicate with other departments to resolve related to customer identification or withdrawal;
  • Collaborate with team/shift leader and colleagues across various departments;
  • Handle and share sensitive information appropriately and confidentially;
  • Ensure compliance with AML (Anti-Money Laundering) laws and regulations;
  • Address fraud alerts effectively;
  • Update and maintain the customer database.

What you'll bring:

  • Observation and attention to detail;
  • A customer-centric mindset with a focus on service orientation;
  • MS Office / Google Suite skills;
  • Excellent verbal and written communication skills in Greek and English;
  • Prior experience in a back-office role (preferred but not required);
  • Strong critical thinking abilities and exceptional research skills;
  • Availability to work in shifts, including nights and weekends.

Stoiximan Perks

Competitive salary package and bonus scheme;

Health and life insurance for you and your family;

Monthly allowance for lunch & commuting expenses;

A buddy will support you with your onboarding;

Clear career paths and a developmental 360° feedback framework.

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