Customer Service Agent
2 weeks ago
- mindestens 1.350 € netto monatlich
- 14 Gehälter
- Bis zu 2.000 € extra Sales-Bonus
- 25 Tage Urlaub
- Private Krankenversicherung
- Arbeiten mit Blick auf die Akropolis
- Kundenkommunikation: Du bist erste:r Ansprechpartner:innen für Kunden:innen unserer namhaften, international agierenden Partner.
- Inbound: Du bearbeitest eingehende Kundenanrufe und stellst die korrekte Lösung des Anliegens sicher.
- Support: Du berätst und begleitest die Kunden durch eine lösungsorientierte und transparente Kommunikation via Telefonie und Mail.
- Kompetenz: Du bist Experte/Expertin für Reklamationen, Vertragsänderungen und Fragen zu verschiedenen Produkten.
- Next Level: Du hast ein Gespür für die Kundenbedürfnisse, begeisterst diese durch eine tolle Customer Experience und hebst die Kundenzufriedenheit mit individuellen Optimierungsmöglichkeiten aufs nächste Level.
- Freundliche und positive Einstellung gegenüber Kunden, auch am Telefon.
- Motivation, einen ausgezeichneten Kundenservice anzubieten, sowie Vertriebsgeschick.
- Zuverlässigkeit, um die Kundenbedürfnisse effektiv zu erfüllen.
- Gute PC-Kenntnisse.
- Sehr gute Deutschkenntnisse in Wort und Schrift (C1).
- Fähigkeit, mehrere Aufgaben in einem dynamischen Umfeld zu bewältigen.
- Selbstständige Arbeitsweise und Teamfähigkeit.
- Wunsch nach beruflicher Entwicklung im Kundenservice-Bereich.
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