Italian Customer Service
1 day ago
Location: remote in Greece
Language Requirements: Italian (C2), English (C1)
Compensation:
Monthly gross salary: 1,100 EUR per 14 months
Monthly Performance Bonus: Up to 10% based on performance metrics
Schedule: 8 hours per day with a 1-hour lunch break, 5 days per week, from Monday to Sunday, 09:00-23:00 (Shift rotation applies)
Fully Paid Training: 2 Weeks
Benefits:
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Joining Deadline: 25/11/2024
Relocation Package:
- 2 weeks of hotel accommodation
- Flight ticket (within the EU)
- Airport Pickup
- Real Estate Agency fee
- Free accommodation or extra accommodation bonus throughout the entire employment period
Hiring Process:
- Client's application review
- Language online tests
- Client's interview
We seek a dedicated Customer Support Specialist fluent in Italian and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Italian-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat.
Key Responsibilities:
Handle inbound customer inquiries and issues in a professional and timely manner.
Ensure customer satisfaction through effective communication and problem-solving skills.
Document all interactions accurately in the CRM system.
Collaborate with other departments to escalate and resolve complex issues.
Meet individual and team performance targets.
Required Skills and Qualifications:
- Fluency in Italian (C2 level) and proficiency in English (C1 level).
- Proven experience in telesales or customer acquisition roles preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong negotiation and persuasion skills.
Application Instructions: To apply, please submit your updated CV along with a cover letter highlighting your relevant experience and language skills in Italian and English. We look forward to reviewing your application
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