Υπάλληλοι Customer Care

5 days ago


Athens, Attica, Greece Hellenic Train S.A. Full time €104,000 - €130,878 per year

Κύριες Αρμοδιότητες

  • Άμεση εξυπηρέτηση επιβατών στους σταθμούς και στις αποβάθρες
  • Παροχή πληροφοριών και καθοδήγησης στους επιβάτες
  • Υποστήριξη Ατόμων με Αναπηρία (ΑμεΑ) και ατόμων με κινητικά προβλήματα
  • Διαχείριση παραπόνων (π.χ. καθυστερήσεις, ακυρώσεις, απώλειες αποσκευών)
  • Συνεργασία με σταθμάρχες, εκδοτήρια και Κέντρο Κυκλοφορίας για την επίλυση προβλημάτων
  • Ενημέρωση για τουριστικούς προορισμούς και δρομολόγια
  • Αναφορά τεχνικών προβλημάτων υποδομής (ασανσέρ, κυλιόμενες σκάλες κ.λπ.)
  • Έκδοση εισιτηρίων και παροχή οδηγιών

Απαραίτητα Προσόντα

  • Απολυτήριο Λυκείου ή Ανώτατο Πτυχίο
  • Καλή γνώση Αγγλικών
  • Χρήση Η/Υ και ψηφιακών εργαλείων

Επιθυμητά Προσόντα

  • Εξαιρετικές επικοινωνιακές δεξιότητες και ενσυναίσθηση
  • Προσαρμοστικότητα και αποτελεσματικότητα υπό πίεση
  • Πελατοκεντρική νοοτροπία

Περιβάλλον Εργασίας

  • Δυναμικό: εργασία τόσο σε σταθερά σημεία (γκισέ, αίθουσες εισιτηρίων), όσο και σε κινητά σημεία (αποβάθρες), εντός Αττικής
  • Απαιτεί φυσική παρουσία και ευελιξία κινήσεων μέσα στον σταθμό

Η Εταιρεία Προσφέρει

  • Ανταγωνιστικό πακέτο αποδοχών, ανάλογα με τα προσόντα και την εμπειρία
  • Εξαιρετικό εργασιακό περιβάλλον
  • Καλές προοπτικές επαγγελματικής εξέλιξης


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