
Υπάλληλοι Customer Care
5 days ago
Κύριες Αρμοδιότητες
- Άμεση εξυπηρέτηση επιβατών στους σταθμούς και στις αποβάθρες
- Παροχή πληροφοριών και καθοδήγησης στους επιβάτες
- Υποστήριξη Ατόμων με Αναπηρία (ΑμεΑ) και ατόμων με κινητικά προβλήματα
- Διαχείριση παραπόνων (π.χ. καθυστερήσεις, ακυρώσεις, απώλειες αποσκευών)
- Συνεργασία με σταθμάρχες, εκδοτήρια και Κέντρο Κυκλοφορίας για την επίλυση προβλημάτων
- Ενημέρωση για τουριστικούς προορισμούς και δρομολόγια
- Αναφορά τεχνικών προβλημάτων υποδομής (ασανσέρ, κυλιόμενες σκάλες κ.λπ.)
- Έκδοση εισιτηρίων και παροχή οδηγιών
Απαραίτητα Προσόντα
- Απολυτήριο Λυκείου ή Ανώτατο Πτυχίο
- Καλή γνώση Αγγλικών
- Χρήση Η/Υ και ψηφιακών εργαλείων
Επιθυμητά Προσόντα
- Εξαιρετικές επικοινωνιακές δεξιότητες και ενσυναίσθηση
- Προσαρμοστικότητα και αποτελεσματικότητα υπό πίεση
- Πελατοκεντρική νοοτροπία
Περιβάλλον Εργασίας
- Δυναμικό: εργασία τόσο σε σταθερά σημεία (γκισέ, αίθουσες εισιτηρίων), όσο και σε κινητά σημεία (αποβάθρες), εντός Αττικής
- Απαιτεί φυσική παρουσία και ευελιξία κινήσεων μέσα στον σταθμό
Η Εταιρεία Προσφέρει
- Ανταγωνιστικό πακέτο αποδοχών, ανάλογα με τα προσόντα και την εμπειρία
- Εξαιρετικό εργασιακό περιβάλλον
- Καλές προοπτικές επαγγελματικής εξέλιξης
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