Implementation Specialist

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR - a lightweight HRIS to manage people ops. We are competing with the world's top eLearning solutions and we aim at becoming world's #1.

We're on a mission to democratize training by developing simple, accessible, and affordable software. We count companies as customers and with more than 11 million users logging in to use our platforms, we are a much-loved global leader in learning tech. At home, we are quickly becoming one of the largest SaaS company to come out of Greece.

As an Implementation Specialist, you'll join our Implementation team and play a pivotal role in helping customers set up their learning environments successfully. You will work hands-on inside customer portals, configuring their LMS, setting up structures, assisting with content migration, and delivering training that prepares them for long-term success. You'll collaborate closely with Support, Product, and Customer Success teams, solve technical challenges creatively, and guide customers through key milestones that lead to a smooth go-live.

If you enjoy problem-solving, hands-on technical work, and helping customers bring their learning strategies to life, we'd love to meet you

Responsibilities

As an Implementation Specialist, you will:

• Lead customer implementations from start to finish, guiding them from the first kickoff call all the way to a successful platform launch.
• Work directly inside customer TalentLMS portals, setting up their structure, configuring settings, managing user access, and making sure everything is organized and ready to use.
• Help customers bring their training content into the platform, including migrating existing materials and assisting with basic course creation. You don't need to be an instructional designer, but you should understand how training flows and courses come together.
• Troubleshoot setup and configuration issues, working with our Support team whenever needed to find quick and accurate solutions.
• Run customer training sessions, showing admins and users how to use the platform with confidence.
• Answer customer questions during the implementation process, offering guidance on setup, best practices, and how to use key features.
• Use critical and creative thinking to help customers achieve their goals, even when they have unique or complex needs.
• Monitor customer progress and milestones, ensuring they stay on track for a smooth go-live.
• Collaborate with internal teams (Customer Success, Support, Product, and Content) using tools like Salesforce, Asana, Zendesk, and Gong.
• Contribute to helpful resources, such as documentation, webinars, and best-practice materials.
• Continuously learn about Epignosis products, staying up to date as our platforms evolve.

Requirements

To be successful in this role as an Implementation Specialist, you should have:

• Ability to work US time zone hours some days per week.
• Strong technical aptitude for working hands-on in SaaS platforms.
• Good understanding of learning design, training workflows, and course creation principles.
• Excellent problem-solving and creative, outside-the-box thinking.
• A customer-first, consultative mindset.
• Experience coordinating projects and managing multiple tasks simultaneously.
• Attention to detail, accuracy, and time-management skills.
• Strong communication and presentation skills.
• Experience collaborating across teams using modern tools (Salesforce, Asana, Zendesk, Gong) or willingness to learn.
• A proactive approach and eagerness to expand product knowledge continuously.

Bonus points:

• Experience in implementations, customer onboarding, or technical support in SaaS.
• Experience working with LMS platforms, eLearning tools, or content formats like.
• Additional languages.

Benefits

The most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally. Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U.S., the U.K., Greece, and Cyprus Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer:

• Competitive compensation packages – because great work deserves great rewards.
• Inclusive parental benefits – support for every kind of family, no matter your path to parenthood.
• Private health insurance plan – your well-being matters to us, on and off the clock.
• Participation in our stock options plan – share in our growth and success.
• Meal allowance – fuel your day, your way.
• Complimentary meals at the office – think daily breakfast spreads and lunch catered. Yes, we're serious
• Commuting benefits – choose what works for you: an OASA transport card or a parking space.
• Access to a nutritionist – personalized support to help you feel your best.
• Foreign language lessons – learn, grow, and expand your horizons.
• Access to our in-house blood bank – giving back is in our blood (literally).
• Professional development initiatives – we're not just creating LMSs for others, we're learners ourselves