Information Technology Support Officer

The University of Nicosia invites applications for UNIC Athens Campus for the role of Information Technology Support Officer. This role focuses on providing high-quality technical support to end users and ensuring the smooth operation of the campus's IT systems and services.

Key Responsibilities:

End-User Support and Training

• Provide timely and effective technical support to staff, faculty, and students.

• Assist users in resolving hardware, software, and connectivity issues.

• Offer basic training and guidance to help users make the best use of available technology tools and systems.

Technology Maintenance and Configuration

• Maintain and support computers, printers, and other IT equipment.

• Perform basic network configurations, such as setting IP addresses and network masks.

• Install and update operating systems and applications as needed.

• Monitor and maintain system performance to ensure reliable operations.

Cybersecurity and Policy Compliance

• Follow and support implementation of IT security and data protection policies.

• Ensure that all systems comply with university-wide IT standards.

Vendor Liaison and Procurement

• Liaise with vendors and service providers for equipment, maintenance, and support needs.

• Assist in specifying and purchasing IT-related equipment and services.

Reporting and Documentation

• Maintain documentation of IT systems, procedures, and user support requests.

• Provide feedback and suggestions for service improvements

Qualifications:

Education:

• Bachelor's degree in Information Technology, Computer Science or a related field.

• Professional Certification will be considered an advantage.

Experience:

• At least 2 years of experience in IT support or a similar technical role.

Skills and Competencies:

Strong troubleshooting and problem-solving skills.

• Ability to perform basic network configuration (IP address and subnet setup) for computers and networking appliances.

• Familiarity with Windows and macOS environments, Microsoft Office, and standard IT tools.

• Excellent interpersonal and communication skills.

• Fluency in Greek and English (both written and spoken).

Personal Attributes:

• Professional, reliable, and customer-service oriented.

• Able to work independently and as part of a small team.

• Strong sense of responsibility and attention to detail.

Application Procedure:

Interested candidates are invited to apply by submitting the following documents:

• Cover Letter: Describe your interest in the position and how your background aligns with the role.

• Curriculum Vitae (CV): Detailed CV highlighting relevant experience and achievements.

How to Apply:

Please submit your application through our online recruitment system.

About the University of Nicosia ):

The University of Nicosia (UNIC) is a research-oriented university dedicated to teaching, research, innovation, sustainability, societal engagement, and cultural contribution. With over 100 programmes at the Bachelor's, Master's, and Doctoral levels, offered both on-campus and online, UNIC serves more than 11,500 students from over 100 countries.

UNIC boasts an outstanding academic reputation and a global perspective, as evidenced by its impressive international rankings. Indicatively, in the 2026 edition of the Times Higher Education (THE) World University Rankings, UNIC has held its rank among the top universities globally for the fourth consecutive year.

The University strives to cultivate an academically stimulating environment that is student-centred and promotes active self-learning, imparting lifelong learning skills and competences to its students through smaller than average class sizes, a wide range of laboratories and innovative teaching methods.