Direct Retail Coordinator

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

OVERALL ROLE PURPOSE

This position plays a critical role within the Commercial department in order to secure the smooth progression of all processes related to the Direct Retail Team. The role is responsible to provide support to the members of Direct Retail New Business and Account Management teams in several tasks such as the preparation of client proposals, order process management and reporting. The role is part of the Direct Retail team which is comprised by Sales and Account Executives as well as Direct Retail Team Manager.

Key Accountabilities

• Answer to every incoming call and respond to emails
• Follow up all requests until they are closed
• Collect the appropriate documents for credit control
• Prepare and send proposals to clients within the agreed timeframe
• Ensure that all actions and steps related to order process are done in a timely manner and accuracy 
• Keep the sales information systems updated
• Responsible of filling all documents related to clients
• Coordinate with all departments in order to ensure that clients requests are handled efficiently
• Identify and escalate situations requiring attention
• Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity
• Meet all agreed SLA's and Key Performance Indicators (KPI's).

Hard skills:

• General education degree or equivalent (University Degree will be preferred)
• Customer services experience over the telephone
• Excellent Customer service skills
• Ability to type with speed and accuracy
• Knowledge of CRM tools and relevant system applications
• Knowledge of supporting and administrative processes
• IT literate with excellent command of MS Office suite
• Very good command of English - verbal and written

Soft skills:

• Ability to manage data collection and filing
• Excellent interpersonal and communication skills – verbal and written
• Ability to multitask
• Strong listening skills
• Being able to use empathy (Interpersonal sensitivity) 
• Be able to divert pressure and keep calm under stressful conditions  

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.