NOC Engineer

At Victus Networks you'll have a unique opportunity to grow and push the boundaries of what's possible. You'll be challenged to use your skills and creativity, but you won't do it alone. You'll be part of a team of highly experienced telecoms engineers, all driven to go beyond the status quo to build what comes next Let's talk…

About The Role

As a NOC Engineer, you will play a pivotal role in ensuring the uninterrupted operation of our company's Mobile & Fixed networks. Your responsibilities will include 24/7 surveillance, alarm monitoring, and first-line troubleshooting to swiftly identify, analyze, and resolve network faults. You will also coordinate with other company teams and third parties, such as field maintenance contractors and power supply companies, to implement necessary corrective actions.

Key accountabilities

• Network Monitoring: Proactively monitor technologies in both Mobile and Fixed networks, addressing alarms and faults promptly, and maintaining a comprehensive operational view.
• Incident and Problem Management: Manage incident and problem reports, issue trouble tickets, and follow up on resolution.
• Escalation Management: Proactively escalate issues based on a thorough impact analysis to ensure timely resolution.
• Trouble Ticket Management: Track trouble ticket status, follow up until resolution, monitor SLA fulfillment, and escalate as necessary.
• Operational Procedures: Adhere to operational instructions for troubleshooting and network changes.
• Record Keeping: Maintain comprehensive records of incidents and problems, generating relevant reports as needed.
• Collaboration with Technical Teams: Liaise effectively with internal and external teams for efficient problem-solving.
• Shift Work: Work on a 24/7 rolling shift schedule.

Requirements

What you bring

• Technical Expertise: Strong understanding of telecommunications networks, with proficiency in network monitoring tools and troubleshooting techniques.
• Problem-Solving: Ability to analyze complex problems, identify root causes, and implement effective solutions.
• Communication: Excellent communication and interpersonal skills to collaborate effectively with internal and external teams.
• Adaptability: Ability to adapt to changing technologies and work environments.
• Teamwork: Strong teamwork and collaboration skills to work effectively within a 24/7 team environment.

Relevant Technical Skills

• Experience: Minimum of 2 years' experience in telecommunications or a related field, ideally in a NOC Engineer role is preferred but not required.
• Educational Background: Degree in Electrical Engineering, Telecommunications, or Computer Engineering.
• Technical Proficiency: Familiarity with some of the following network technologies and related NMS platforms will be considered as a plus:
  • Transport Network Technologies (e.g., IP & MPLS, SDH, DWDM/FO)
  • Radio Network Technologies (e.g., GSM, LTE, NR)
  • Fixed Access Technologies (e.g., NGA, FTTx, DSLAM)
  • Power & Infrastructure technologies for Telco solutions (e.g., DC/PSU, AC units).

Benefits

What We Offer?

Competitive compensation plan

Work from our amazing office in Pallini and at home - we've moved to hybrid working model

Cutting-edge training on-the-job and in our virtual classroom

A buddy will support you with your onboarding

Wellbeing activities for your physical & mental health

A great opportunity to grow and work with a team of telecom experts

An amazing company culture that encourages technical brilliance, collaboration, respect and fun