E-Com Orders Team Leader #Logistics Center Ασπρόπυργος

Cosmos Sport SA
, member of
JD Sports Fashion Plc
, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded
99 further physical stores in Greece & Cyprus, 5 retail brands
(JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome)
8 on-line shops
and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of
1800+
highly skilled, self-motivated young people, who love sports and have a passion for innovation We are proud that is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

We are looking for a talented & passionate
E-shop Operations Assistant Supervisor
for our Logistics Center in Aspropyrgos

Role Responsibility:

• Team Support & Supervision:

• Assist in leading and supervising a team of e-commerce associates to ensure smooth daily operations

• Provide coaching and support to team members to enhance performance and operational efficiency

• Ensure adherence to operational workflows, and performance metrics, and maintain a positive and productive work environment

• Inventory & Order Management:

• Help manage inventory levels and ensure product availability for online orders

• Monitor order fulfillment, ensuring orders are processed, packed, and shipped in a timely manner

• Work with the warehouse team to resolve inventory discrepancies or issues related to order fulfillment

• Process Improvement:

• Assist in identifying opportunities for process optimization, efficiency improvements, and cost reduction within the e-commerce operations

• Help develop and implement operational best practices and standard operating procedures (SOPs)

• Customer Service Support:

• Collaborate with the customer service team to resolve customer inquiries or issues regarding orders, returns, or product availability

• Help resolve operational issues to ensure a high level of customer satisfaction and retention

Requirements

• Strong organizational and time-management skills
• Ability to work under pressure and prioritize tasks in a fast-paced environment
• Excellent communication and interpersonal skills
• In-depth understanding of industry and company best practices for the warehouse
• Familiar with Warehouse Management Systems
• Fluency in English

Benefits
Why You'll Love It Here

• Competitive compensation package
• Up to 75% discount at the European University of Cyprus (face-to-face or online attendance)
• Career development opportunities & education programs
• One day off, part of our "parents' day off" program
• Generous employee discount in all our brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk,Rundome)
• Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us We offer a variety of 100+ cool extras link here

At Cosmos Sport, we are committed to providing a great place to work for all of our people, without regard to race, religion, color, sex, national origin, age, sexual orientations, genders, or disability.