Accounting & Admin Assistant

About the Role

We're looking for a highly organized, detail-oriented
Accounting & Admin Assistant

to support the financial operations and administrative backbone of e-satisfaction.

This is a pivotal role for someone who enjoys working across functions, handling numbers, streamlining operations, and contributing to business reporting. You'll work closely with the CEO, our external CFO and accountant to ensure smooth day-to-day accounting operations—especially in areas such as invoicing, revenue collection, expense administration, and reporting.

We're a SaaS company, so a tech-savvy mindset and a love for tools, automation, and dashboards will go a long way

What You'll Be Doing
Accounting & Financial Operations

• Manage the
  end-to-end client invoicing process

, ensuring timely and accurate invoice generation, distribution, and revenue collection.
- Maintain
AR & AP tracking

, follow up on outstanding receivables, and help ensure healthy cash flow.
- Collaborate closely with our
external accountant

to support monthly closing, tax filings, and compliance.
- Use
ERP Softone's accounting functions

(e.g., customer invoicing, data entry, myData submissions, supplier balances).
- Entry of
company expenses into the ERP system

, ensuring alignment with reporting structure.
- Manage
customer and supplier balances

and
agreements

.
- Manage
customer and supplier contracts

, including quarterly registrations, in collaboration with the accountant.

Reporting & Tools

• Prepare and maintain
  financial reports and dashboards

using Excel, BI tools, and other financial platforms.
- Support the CEO and CFO with
ad hoc reports, financial summaries, and investor reporting packages

.
- Keep ERP and financial systems up to date and ensure smooth coordination between internal and external systems.

Administrative Responsibilities

• Oversee company-wide expense tracking and
  administer contracts or plans related to corporate assets

(e.g., mobile phones, vehicles, insurance, etc.).
- Liaise with banks and handle day-to-day
banking-related admin tasks

.
- Maintain and organize financial/accounting documentation for easy access and compliance.

What We're Looking For

• 2–4 years of
  experience in finance operations, accounting support,

or business administration (preferably in a tech or SaaS environment).
- Good understanding of
financial metrics

and basic
accounting procedures

.
- Very comfortable with
ERP systems,

Softone ERP knowledge would be considered a plus.
- Familiarity with
Excel,

preferably BI platforms too (e.g., Power BI, Looker, or similar).
- Highly
organized

, detail-oriented, and proactive.
- Excellent communication skills in Greek and English.
- Bachelor's degree in Finance, Accounting, Business Administration, or similar field.

Bonus Points If You:

• Have experience supporting a scale-up or startup team.
• Have worked with SaaS metrics or understand concepts like Recurring Revenue, Software Subscription, Churn or Revenue recognition/accrual.
• Enjoy automating reports, improving workflows, or learning new tools quickly.

What We Offer

Competitive salary

, aligned with your experience and impact.

Hybrid work model

– flexibility to work from home and the office.

Unlimited access to Udemy Business

for continuous learning and professional development.

Opportunity to work in a
scaling tech company

with a passionate and collaborative team.

Home office setup & equipment

to support your productivity from day one.

About Us

e-satisfaction is the leading
Voice of Customer

and
Customer Experience Measurement

platform in Greece, with plans of expansion in the rest of Europe. We work with top brands in retail, automotive, and banking to help them become truly customer-centric by transforming feedback into growth.

We're a product-led, tech-powered company with a growing team of passionate   

people who care about the details and believe in the power of feedback & transforming customer experience.