Accident Operations Advisor

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Accident Operations Advisor plays a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction & service quality for Ayvens clients through effective communication and operational excellence.

Key Responsibilities:

• Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards.

• Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities.

• Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines.

• Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization.

• Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery.

• Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs 

• Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods.

• Maintain accurate records of all driver interactions and service activities using Ayvens systems.

• Identify and escalate complex or high-impact issues requiring further attention or intervention.

• Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary.

• Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction.

Qualifications & Skills:

• University degree will be considered as an asset

• Technical knowledge of automotive systems, including repair, and maintenance.

• At least 5-7 years of experience in automotive markets

• Body repair workshop experience will be considered as a plus

• Very good command of English language, both verbal and written

• Organizational skills

• Be able to work in teams

• Customer oriented

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.