Digital Support Engineer

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Join Vodafone Greece's IT Digital Operations team as a Digital Support Engineer (L2) and play a key role in ensuring the reliability, performance, and smooth operation of our digital platforms and services. You'll proactively monitor systems, investigate incidents, coordinate with development and infrastructure teams, and help maintain a best-in-class digital experience for our customers. More specifically, you will:

•    Ensure the end-to-end stability of Digital Application Services across both Digital Channels and the Digital API layer (Vodafone's DXL).

•    Guide and support the L1 Digital Support team in understanding the Digital Architecture and Vodafone Greece's digital offerings.

•    Use logging and APM tools such as Dynatrace and Datadog to monitor and optimize system performance.

•    Investigate and troubleshoot digital incidents, ensuring timely resolution and thorough root cause analysis.

•    Create, maintain, and optimize Datadog dashboards to visualize key performance metrics and service health.

•    Configure alerts and automated routing to responsible teams, in coordination with cross-functional support agreements.

•    Collaborate with development, infrastructure, SRE, and Service Desk teams to ensure seamless digital operations.

•    Document operational procedures and incident-handling processes.

•    Participate in on-call rotations and respond to critical issues outside business hours when needed.

•    Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

•    Experience with Cloud Monitoring Tools (e.g., Datadog, Dynatrace, or similar).

•    Familiarity with Digital Channels and Digital Customer Experience concepts is a strong plus.

•    Knowledge of Microservices Architecture, DevOps practices, and deployment automation tools is an advantage.

•    Strong analytical and problem-solving skills.

•    Excellent communication and teamwork abilities, with both technical and business stakeholders.

•    Self-motivated, with strong time-management and organizational skills.

•    Fluent in Greek and English, both written and verbal.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

•    Competitive pay, bonus & remuneration package 

•    Private Health & Medical Insurance  

•    Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad 

•    Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love 

•    Unlimited access to learning resources and trainings 

•    Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  

•    Remote work equipment to help you create a comfortable, ergonomic workspace at home  

•    Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services 

•    Extra days off: Vodafone Day, Family Day, Volunteering Day  

•    Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 

•    Special employee offers and discounts 

#LI-Hybrid #Vodafonespirit #Togetherwecan

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.