Spanish Speaking Customer Support for Mobile Banking Services Department

2 days ago


Athens, Attica, Greece Mercier Consultancy Full time €35,000 - €45,000 per year
Job Description:Responsibilities
  • Provide support to customers in Spanish via phone, email, and chat
  • Assist clients with inquiries regarding mobile banking services, account management, and app functionality
  • Accurately document client interactions and resolutions in our customer relationship management system
  • Collaborate with technical teams to resolve complex issues
  • Educate clients on best practices for using mobile banking securely and effectively
  • Participate in training sessions to stay updated on product features and improvements
Requirements:
  • Fluency in Spanish and English, both written and verbal
  • Experience in customer support, particularly in the banking or financial services sector
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • A proactive approach to ensuring client satisfaction
  • Ability to manage multiple inquiries in a dynamic environment
  • Familiarity with mobile banking systems and technologies is a plus
Benefits:
  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • 2 Extra Bonus for candidates starting in June, July or August
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More...

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