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German B2B Customer Advisor

2 weeks ago

Athens, Attica, Greece Cross Border Talents Full time €36,000 - €45,000 per year

At the moment Cross Border Talents is looking for German speakers to work for a worldwide top brand. Are you interested in moving abroad?

Your Role as a Customer Advisor:
  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

  • High School Diploma or Higher
  • Native/Fluent German;
  • Good level of English, C1;
  • Writing speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong troubleshooting skills

Benefits

  • 14 attractive salaries + performance bonus;
  • Accommodation in a great hotel for the first two weeks,
  • Accomodation support
  • Private Health Care;
  • 25 days annual leave per year 
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;