Customer Service Representative
1 week ago
Σχετικα με την Shop & Trade:
Η Shop & Trade, με ιστορία που χρονολογείται από το 1994, εισάγει και διανέμει πληθώρα ενδυμάτων, υποδημάτων και αξεσουάρ, παρέχοντας στους πελάτες της μια ολοκληρωμένη και απρόσκοπτη εμπειρία. Η εταιρία με παρουσία στην Ελλάδα, την Κύπρο και τη Νοτιοανατολική Ευρώπη, διαθέτει εξελιγμένη πλατφόρμα ηλεκτρονικού εμπορίου για τους πελάτες χονδρικής (B2B), καθώς και σχετικές πλατφόρμες για τους πελάτες λιανικής (B2C). Η δραστηριότητα της εταιρίας βασίζεται σε ένα ισχυρό δίκτυο με πάνω από 1.700 πελάτες χονδρικής και στην ισχυρή παρουσία της στο λιανικό εμπόριο, με 60 σημεία πώλησης, shops-in-shop, franchise και ιδιόκτητα καταστήματα.
Περιγραφή Θέσης:
Η εταιρεία μας αναζητά έναν δυναμικό και επικοινωνιακό
Customer Service Representative
για να ενταχθεί στην ομάδα μας και να υποστηρίζει άμεσα τους πελάτες μας, διασφαλίζοντας υψηλό επίπεδο εξυπηρετησης. Ο/Η ιδανικός/ή υποψήφιος/α να διαθέτει οργανωτικές δεξιότητες, ευγένεια και ικανότητα επίλυσης προβλημάτων.
Καθήκοντα:
- Συντονισμος και διαχείριση των εισερχομένων επικοινωνιών από πελάτες με επαγγελματισμό και ακρίβεια.
- Διαχείριση της διαδικασίας επιστροφών προϊόντων και εξυπηρέτησης αιτημάτων πελατών, διασφαλίζοντας την ποιότητα της εξυπηρέτησης.
- Συνεργασία με τα υπόλοιπα τμήματα της εταιρίας για την αποτελεσματική επίλυση θεμάτων.
- Συντήρηση και ενημέρωση αρχείων εξυπηρέτησης πελατών και σύνταξη σχετικών αναφορών (Reporting).
Απαιτούμενα Προσόντα:
- Προηγούμενη εμπειρία σε Customer Service σε εμπορικό περιβάλλον.
- Επικοινωνιακές δεξιότητες, γραπτές και προφορικές.
- Ικανότητα οργάνωσης και επίλυσης προβλημάτων.
- Αριστη γνωση MS Office, με έμφαση στο Excel.
- Αριστη γνώση Αγγλικών.
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