Italian Customer Support Representative

1 day ago

Athens, Attica, Greece apply2day Full time €104,000 - €130,878 per year

Looking for a role where your love for the Italian language and helping other plays a major factor? We are hiring on behalf of our client, for the role of Italian Customer Support Representative The role is based in Greece, with the option to work remotely or on-site. You'll be part of a fast-paced team, enjoy flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

If you are ready for your next step, apply today and we'll guide you through the process. #Apply2day

Responsibilities
  • Manage incoming chat, mail or phone calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build relations of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the methods/tools.
  • Keep records of customer interaction, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.

Requirements

  • Fluency in Italian (C1 - C2)
  • Very good command of English (B2 – C1).
  • Good MS Office skills.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.

Benefits

  • Competitive Remuneration package.
  • Extra monthly bonus depending on the performance appraisal.
  • Health care benefits and numerous other discounts.
  • Ticket restaurant.
  • Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

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