Japanese-Speaking Customer Experts for Cloud Platform

9 hours ago

Athens, Attica, Greece TP Greece Full time €15,000 - €20,000 per year
Job Overview:
  • Experience Level Junior
  • Total Years Experience 0-5
  • Job Languages Japanese
  • Job posting schema No
Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform

As a member of our Japanese Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

TP in Greece connects customers with the world's top brands formore than 30 years. With a team of more than 12,000 employees from 110 nationalities, we proudly represent the leading global businesses.

A new career journey in an awarded working environment begins at the click of the "Apply for this job" button. Just push it

What you will be doing:
  • Provide 24/7 help-desk support via phone and email in Japanese
  • Follow company and client procedures and guidelines
  • Be positive and proactive and have a desire for applying continuous improvement processes
  • Exchange ideas and solutions with your colleagues
Job Requirements:
  • Excellent writing & verbal communication skills in Japanese
  • Great communication skills in English
  • Good technical troubleshooting & problem-solving skills
  • Technical background & familiarity with technology trends
  • Experience in customer service will be appreciated
  • Positive attitude & team spirit
What we offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
  • Competitive monthly salary 2 extra salaries per year
  • Referral Program: Bring a Friend and get up to €3.500 depending on the language
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more

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