Customer Service Representative – Czech + English
6 days ago
Customer Service Representative – Czech + English (Booking)
Location:
Athens, Greece – Remote or On-Site
Contract:
Permanent | Full-Time (40h/week, 8h/day, 5 days/week)
Start Date:
ASAP
Salary:
€1,300 gross/month × 14 salaries
About the Role:
Join a global travel & booking company as a
Customer Service Representative
supporting Czech-speaking customers. You will assist travelers with bookings, inquiries, and issue resolution, ensuring an excellent customer experience. This role is available as
remote (if based in Greece)
or
on-site in Athens
with relocation support.
Key Responsibilities:
- Provide customer support via phone, email, and chat in
Czech and English
. - Assist with bookings, changes, cancellations, and general inquiries.
- Resolve customer issues in a professional and timely manner.
- Maintain accurate records of interactions and ensure quality service.
Requirements:
- Fluency in
Czech
and good command of
English
. - EU citizen, Greek citizen, or EU residence card holder.
- Strong communication skills and customer-oriented mindset.
- Ability to work remote (if already in Greece) or relocate to Athens.
Salary & Benefits:
- €1,300 gross/month × 14 salaries
(12 monthly + 1 Easter + 1 split Summer/Christmas). - Performance bonus
(subject to client confirmation). - Private Health & Life Insurance
. - 25 days annual leave
. - €50 meal voucher
per month.
Relocation Package (for candidates moving from abroad):
- 3 weeks' accommodation in a hotel near the office.
- Up to
€300 reimbursement
with 1st payment. - Legal support with hiring documents (candidate must provide originals).
- Candidates must arrive in Athens
7 days before start date
. - Relocated employees must work
on-site for at least 3 months
(unless they already have housing and a stable internet connection).
-
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