IT Business Analyst

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide.

Chubb launched its third Engineering Center in Thessaloniki in 2022. Our rapidly expanding new Chubb Engineering Center in Greece (CECG) is integrated with the Engineering Centers in India and Mexico to support our global technology needs and digital business transformation, as well as the company's operations in the Europe - Middle East - Africa region operating in 27 countries.

Overview

Chubb is seeking an IT Business Analyst to join our team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company. As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.

Responsibilities:

• Define, estimate and plan detailed approach to analysis work streams
• Elicits, analyses, specifies and validates the business needs and requirements of stakeholders, be they customers, end users, internal or external.
• Clearly identifies project stakeholders and establish customer classes, as well as their characteristics
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, uses cases, scenarios and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria and metrics.
• Researches, reviews and analyses the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary
• Partner with other stakeholders teams across business units to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial and executive teams
• Understand the business domain/ needs and help convert those into effective IT solutions
• Collaborate with BAs and other technical and non-technical resources to ensure holistic and complete solutions
• Collaborate with project sponsors to determine project scope and vision.
• Document these requirements into User stories and/or Business Specifications for review & approval by business customers.
• Provide on-site support and management of User Acceptance Testing
• Provide peer reviews
• Ensures that Change Management processes are adhered to
• Provides business logic recommendations and solutions aligned with business objectives
• Support Testing processes (both IT & business testing)
• Work with users to establish best practice principles

• Play an active role in all phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user support.

• Practical experience of estimating and detailed planning of analysis work streams & reporting against plan

• Experience of designing and working within clearly structured frameworks and approach to analysis
• Ability to complete User stories, Business Specifications, Use cases, Functional Specifications, Workflow Diagrams, Gap Analysis, Business Case, and ROI Analysis documents, as required
• Expertise in business analysis tools and techniques (Including Agile, Scrum, Kanban)
• Data driven evaluator using insight from markets, customers, competitors
• Technical knowledge, understands architecture, development and systems
• Confident stakeholder management skills
• Process and requirements engineer, resolver of ambiguity and conflicts
• Clear and concise communicator, understands and adapts to the audience
• Influential knowledgeable and decisive
• Skilled negotiator, manages complexity
• Experience with Web technologies

Desirable

• Experience using GenAI (Claude/CoPilot/Gemini) to support requirement definition and validation
• Change Management experience is a plus.
• Systems and business architecture knowledge is a plus.
• Ability to take minimal direction and work independently with high precision/quality of output.
• Experience working with teams across multiple countries.

Our team makes the difference, every time. For this reason, we offer in return

We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values instruct how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and encouraging.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.

Many voices, One Chubb