IT Support-Helpdesk Technician

2 days ago

Marousi, Attica, Greece Optimal HR Full time €30,000 - €40,000 per year

Optimal, on behalf of its client, a Leading Energy Firm, is looking for an IT Support-Helpdesk Technician,based in Athens.

Responsibilities:

  • First level troubleshooting and support for IT issues

  • Support and maintain company infrastructure

  • Prepare, inventory, and deploy end-users' equipment (laptop/workstations)
  • Provide technical user support across the group (on the phone, via email, in person, or through remote access)
  • Provide quick resolution and excellent customer service
  • Set up accounts for new users
  • Repair and replace equipment as necessary
  • Handle communication with hardware and service providers to fulfill IT procurement requests
  • Document hardware and software problems (building a knowledge base)
  • Equipment registration in internal system

Requirements:

  • At least 1 year of experience in similar positions
  • Fluency in Greek and English language, both written & spoken
  • Knowledge and troubleshooting skills on Microsoft Windows and Microsoft O365 platform
  • Basic knowledge and understanding on networking (LAN/WAN, VPN technology etc.)
  • Basic knowledge on Microsoft Server (Active Directory, Exchange, Sharepoint, SQL, etc.)

Benefits:

  • Competitive compensation package
  • Stable working hours
  • Pleasant and creative working environment

About Optimal

Since 2005, Optimal has provided unparalleled, bespoke HR services to large organizations and SMEs operating in the EMEA region. We pride ourselves on delivering a 360° business support platform to our clients through 6 service divisions:

  • Talent Acquisition
  • HR Strategy & Talent Development
  • Learning & Development
  • Workforce Management
  • Recruiting
  • Outplacement

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