Front Office Agent

2 weeks ago

Greece Empiria Group Full time €30,000 - €40,000 per year
Our StoryRole OverviewKey duties and responsibilities
  • Providing exceptional customer service to all guests, ensuring their needs and expectations are met or exceeded throughout their stay.
  • Greeting guests upon arrival, assisting with check-in, and providing them with necessary information about hotel services, amenities, and local attractions.
  • Anticipating guest needs and offering personalized recommendations, services, and solutions to enhance their experience.
  • Handling guest complaints, concerns, or special requests promptly and professionally, ensuring swift resolution and guest satisfaction.
  • Communicating effectively with other hotel departments, ensuring that guest preferences and requests are communicated and met efficiently.
  • Coordinating with the concierge, housekeeping, and other hotel teams to ensure seamless service delivery and a memorable guest experience.
  • Ensuring that guest rooms and common areas meet cleanliness and service standards before guest arrival.
  • Maintaining up-to-date knowledge of the hotel's services, facilities, and promotions to provide accurate and relevant information to guests.
  • Supporting the front desk and reservations teams by assisting with check-out, billing issues, and providing additional services as needed.
Requirements
  • 2 years' working experience in a similar role in the 5-star hotels or high-volume venues
  • Degree in Hospitality / Tourism or in a relevant field
  • Three or more years working experience in a similar role in the 5-star hotels or high-volume venues
  • Excellent knowledge of English language. Any additional language will be considered an asset
  • Proficient knowledge of PMS (preferably Fidelio or Opera) and the Microsoft Office
  • Excellent communication and complain handling skills
Benefits
  • Staff accommodation with Wi-Fi access & A/C
  • Half board (Breakfast & Lunch)
  • Ongoing training
  • Great opportunities for professional development within the company or other hotel members of Marriott International.

Empiria Group

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