Portuguese Speaking Customer Service for Hospitality
1 day ago
Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Hospitality & Tourism industry. This role is ideal for passionate individuals who thrive in dynamic environments and are dedicated to providing outstanding service to Portuguese-speaking guests and clients.
Responsibilities- Deliver exceptional customer service to Portuguese-speaking clients across various communication platforms, including phone, email, and chat.
- Assist customers with reservations, inquiries about services, and provide detailed information about hospitality offerings.
- Handle customer complaints and feedback professionally, ensuring a positive experience for all guests.
- Collaborate with internal teams to address customer needs and streamline service delivery.
- Maintain a comprehensive understanding of company services, policies, and industry trends to assist clients effectively.
- Document all customer interactions and keep precise records for service enhancement.
- Foster lasting relationships with clients to encourage repeat business and loyalty.
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably in the hospitality or tourism sector.
- Strong communication and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Excellent problem-solving abilities and a focus on customer satisfaction.
- Familiarity with booking systems and customer service software.
- Detail-oriented with strong organizational skills.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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