Portuguese Speaking Customer Service for Education
1 day ago
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Education and E-Learning industry. This role is perfect for individuals who are passionate about education and dedicated to providing exceptional support to Portuguese-speaking students and clients.
Responsibilities- Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and live chat.
- Assist users with inquiries related to online courses, educational resources, and technical support.
- Guide customers through the enrollment process and help them navigate the e-learning platform effectively.
- Resolve customer complaints and issues efficiently while ensuring a high level of satisfaction.
- Maintain comprehensive knowledge of the company's educational products and services to provide accurate information.
- Document customer interactions meticulously and contribute to continuous improvement initiatives.
- Collaborate with educational teams to ensure the best possible experience for users.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably in the education or e-learning sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and ability to work under pressure.
- Familiarity with online learning platforms and educational technology is a plus.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A genuine passion for education and helping others succeed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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