Assistant Director of IT

attica department stores is currently in search of an experienced and skilled
Assistant
Director of IT to join our IT Department at  our central offices in Athens.

About Attica:
Attica is the leading fashion & beauty destination in Greece, a one-stop-shop for designer brands in Athens and Thessaloniki.

With the flagship store housed in City Link, an historical building near Syntagma Square in the center of Athens, and two more stores in Maroussi (northern suburbs of Athens), as well as two in Thessaloniki (one at Tsimiski street in the center of the city and one within the Mediterranean Cosmos Shopping Center), attica offers complete sections of women's, men's and children's fashionwear, footwear, beauty and accessories, along with a wide range of excellent, personalized services.

Role Purpose:

The
Assistant Director of IT
will act as a key member of the IT Department, reporting directly to the Head of IT. The role is responsible for overseeing the smooth operation of all IT systems supporting all business functions in corporate offices, retail stores and warehouses. The position will ensure effective project management, system optimization, and team leadership, while driving cross-functional collaboration to support the company's business growth and omnichannel strategy.

Key accountabilities:

• Support the Head of IT in developing and implementing the company's IT strategy.
• Oversee day-to-day operations of IT systems including ERP/SAP, Retail POS systems, WMS, CRM, e-commerce, and retail applications.
• Manage service requests and incident resolution from stores, warehouses, and headquarters, ensuring prioritization and timely delivery.
• Lead, coordinate, and monitor IT projects (store rollouts, logistics systems, customer service platforms, infrastructure upgrades).
• Ensure business continuity, system security, and adherence to IT governance best practices.
• Act as the key liaison between IT and business functions (Operations, Logistics, Customer Service, Finance, HR) to identify needs and deliver solutions.
• Manage and develop the IT team (technical support, system administrators, developers, operators), fostering a high-performance culture.
• Develop & monitor IT KPIs, project budgets, and vendor SLAs to ensure quality and cost efficiency.
• Drive innovation by identifying and implementing new technologies to enhance customer experience and support retail excellence.

Skills/Experience Required:

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree is a plus.
• 7+ years of professional IT experience, with at least 3 years in a managerial or supervisory role within retail or FMCG industry.
• Experience in Management of logistics center and customer service would be considered a plus.
• Strong experience with ERP systems (preferably SAP), WMS, POS, and omnichannel platforms.
• Solid understanding of IT infrastructure, networking, cloud applications, and cybersecurity.
• Fluency in English, both written and spoken.
• Proven leadership skills with experience in managing and developing teams.
• Strong project management, organizational, and multitasking abilities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work cross-functionally.

What we offer:

• Competitive compensation package.
• Modern and pleasant working environment.
• Induction to company policies, procedures, and culture.
• Structured onboarding program.
• Continuous training and professional development opportunities.
• Exclusive employee discounts at attica department stores.
• Additional privileged discounts at partner businesses (e.g., cafés, pastry shops, wellness services, etc.)
• Participation in well-being events and initiatives.
• Opportunity to actively contribute to the CSR team and internal community projects.

Next steps:

If you are excited about working in a high-growth international environment, with a variety of long-term perspectives, then click below to apply and get the conversation going Along with an attractive remuneration package, including fringe benefits, you will also cooperate with motivated & skilled colleagues in an open company culture.