Configuration Management Lead

About the job

NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.

We deliver
consulting solutions
by combining specialized sectorial knowledge, our transformation management skills and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to help keep our clients, as well as society, a step ahead in this digitally dynamic world.

At
NTT DATA
everything we do is guided by our
core values.
We respect every
voice
, think
bold
, deliver the
outcom
e and win
togethe
r. Our leadership approach enables our people to feel
inspired
to contribute,
empowered
to take initiative and genuinely
cared
for in their growth and wellbeing.

NTT Data Greece
team is looking for a
Configuration Management Lead
in Athens to work with our clients in th
e European public sector.

Your role:

• Leading the configuration management process to ensure accurate and up-to-date configuration information across IT infrastructure
• Providing support transition activities like testing and deployment while maintaining the integrity of configuration items (CIs) throughout their lifecycle.
• Developing, implementing, and maintaining the configuration management process.
• Providing configuration data to support transition activities such as testing and deployment.
• Identifying and documenting configuration items and their relationships.
• Managing changes to configuration items, ensuring proper documentation and approvals.
• Maintaining records of configuration item status, version history, and change logs.
• Conducting audits and verifications to ensure data accuracy and completeness.
• Collaborating with IT teams to align configuration management with development, testing, and deployment activities.
• Driving continuous improvement by optimizing configuration management processes.
• Maintaining comprehensive documentation of configuration processes, procedures, and records.

Your profile:

• Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree or MBA is preferred
• Minimum 10 years of experience in configuration management or a similar IT infrastructure role.
• DevOps experience, along with Jenkins, Gitlab is highly desirable.
• Deep understanding of configuration management principles and best practices.
• Familiarity with the ITIL framework and service management methodologies.
• Strong analytical and problem-solving skills to optimize configuration processes.
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to work independently while also integrating with cross-functional teams.
• Experience with configuration management tools and software.
• Knowledge of change management and release management processes.
• Certifications such as ITIL, PMP, or other relevant credentials.
• Excellent command of both spoken and written English.
• You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required)

Benefits:

• Competitive compensation package
• Laptop & mobile subscription
• Monthly meal vouchers
• Allowance for home office set-up equipment
• Health and life insurance for you and your family
• Flexible hybrid working model, working both from the office & remote
• A mentor to support you with your employee experience
• Continuous learning opportunities & sponsored certifications (Udemy, languages etc.)
• Clear career paths & a developmental 360° feedback framework
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

Why NTT DATA ?

We value a collaborative and supportive environment, celebrating curiosity and engagement

Career development. Training path and access to learning opportunities such, yearly performance reviews and a mentorship program.

We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours, and enjoy our hybrid working model.

Talent Friends. Refer a friend and receive a bonus when they join.

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions.

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Upon receiving an interview, you may request accommodation for any accessibility needs.

Sounds interesting?
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