Digital Product Associate

3 days ago

Athens, Attica, Greece Volton Full time €40,000 - €60,000 per year

Volton Hellenic Energy SA is a Greek company that is dynamically active and is rapidly increasing its capacity in the fields of Electricity Supply and Trading, Gas Energy Sector and in the field of Telecommunications (through Orizon).

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first multiservice provider combining Electricity, Natural Gas and Telecommunications.

As part of its development Volton strengthens its human resources in Athens and seeks a Digital Product Associate.

The Digital Product Associate is responsible for the management, development, and enhancement of myON, the integrated application serving Energy and Telecommunications customers. The role's main objective is to optimize the user experience, increase usage and customer satisfaction, and support the company's digital strategies.

Responsibilities

  • Μonitor in a daily basis of the application to ensure its seamless operation (web/app checks)
  • Track and analyze KPIs (penetration, active users, churn, etc.)
  • Ensure consistency and quality of the app's content and functionalities
  • Collaborate with Product, IT, developers, and UX design teams to implement improvements, fixes, and new features
  • Collect and analyze customer feedback (App Store, Google Play, retail stores, online, CXP) to enhance the product
  • Support the design of marketing campaigns to increase user base and engagement
  • Conduct market research and competitive analysis to propose new features and improvements (best practices, features, UX trends)
  • Prepare reports for Management on the app's performance and progress

Requirements

  • Bachelor's degree in business administration, Marketing, Digital Media, Computer Science, or a related field
  • 1–3 years of professional experience in the development, management, or support of digital applications, products, or services (mobile apps or customer portals - B2C)
  • Ability to analyze data and extract actionable insights
  • Basic understanding of UX/UI principles and customer journey design
  • Experience in energy or telecommunications companies
  • Familiarity with app usage analytics tools (e.g., Google Analytics, Firebase)
  • Experience with B2B solutions or client-facing mobile applications
  • Fluency in English, both written and oral

Personal Skills

  • Project management and cross-team coordination skills
  • Strong communication skills and a collaborative mindset
  • Well-organized and reliable personality

Benefits

  • A competitive fixed salary package aligned with your experience and expectations
  • Hybrid working model
  • Private insurance, corporate benefits and perks
  • Continuous training and professional development
  • Excellent professional environment
  • Modern and productive working facilities

Don't miss the chance to join a Great Place to Work-Certified Company that fosters a positive work environment, proudly recognized as a Best Workplace for Women 2025.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site

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