Senior Application Support Engineer

1 week ago

Athens, Attica, Greece Intralot Full time €60,000 - €80,000 per year

Join INTRALOT as a Senior Application Support Engineer

Your Role:

As a Senior Application Support Engineer, you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include:

  • Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs.
  • Performing root cause analysis (RCA) to identify and mitigate recurring issues.
  • Enhancing and optimizing existing monitoring and alerting systems (Nagios, Grafana, NewRelic).
  • Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability.
  • Reproducing incidents in test environments and validating fixes before deployment.
  • Owning problem tracking and resolution, ensuring continuous service improvement.
  • Providing guidance and technical support to junior team members.

To excel in this role, you should:

  • Hold a degree in Computer Science, Software Engineering, or a related field.
  • Have 4+ years of experience in Application Support, System Administration, SW-QA, or DevOps.
  • Possess strong system administration skills in Linux (Windows experience is a plus).
  • Be proficient in MySQL and familiar with Oracle or MongoDB.
  • Have experience with monitoring tools such as Nagios, Grafana, or NewRelic.
  • Be comfortable with automation and scripting (e.g., Bash, Python) for troubleshooting and optimization.
  • Communicate effectively in both Greek and English.
  • Be a team player who values collaboration and knowledge sharing

This role may require shift work and occasional international travel due to our global clientele.

About Us: INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.

INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.

Why Join Us:

A competitive compensation package combined with additional benefits.

Hybrid working model.

Private Insurance for you and your family.

Modern facilities, parking inside, enticing restaurant and corporate bus.

An extensive training program upon induction and throughout employment.

Exceptional opportunities to learn and develop in a multinational environment.

Prospects for professional growth both locally and globally.

Equal Opportunity Employer: We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities.

  • Senior Application Support Engineer

    1 week ago

    Athens, Attica, Greece ΙΝΤΡΑΛΟΤ Α.Ε. Full time €40,000 - €80,000 per year

    Senior Application Support EngineerΙΝΤΡΑΛΟΤ Α.Ε.Προβολή 22 θέσεωνΑθήναΤοποθεσίαΑθήναπριν 9 λεπτάΗμ. ανάρτησηςπριν 9 λεπτάN/AΕπίπεδο εμπειρίαςN/AΠλήρης απασχόλησηΤύπος απασχόλησηςΠλήρης...

  • DevOps & Application Support Engineer

    6 days ago

    Athens, Attica, Greece Superbo AI Full time €25,000 - €45,000 per year

    DevOps and Application Support Engineer - SrSRE[Position code: SRE ]Superbo is seeking a highly skilled and proactive Sr DevOps and Application Support Engineer to join our dynamic technology team. This role is central to building, maintaining, and securing our robust cloud infrastructure while ensuring the highest levels of production system reliability and...

  • Application Support Engineer

    6 days ago

    Athens, Attica, Greece ΙΝΤΡΑΛΟΤ Α.Ε. Full time €40,000 - €80,000 per year

    Join INTRALOT as an Application Support Engineer Your Role: As an Application Support Engineer, your role is both dynamic and pivotal. You'll be at the forefront of ensuring seamless operations by: Monitoring and resolving open production issues at the 2nd level within designated timeframes.Promptly initiating a "Problem" report when the root cause of an...

  • Application Support Engineer

    6 days ago

    Athens, Attica, Greece Code Full time €35,000 - €60,000 per year

    We are the1st Hub for DevelopersOur motto is"From Developers to Developers" Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speakwith developers (only) and tech (freak) expertsOur Clientis seeking anApplication Support Engineerwith experience in...

  • Senior Application Developer

    1 week ago

    Athens, Attica, Greece LMW Full time €30,000 - €60,000 per year

    Our client is a growing international services organization in the financial sector, currently undergoing an exciting phase of digital evolution. With a strong focus on technology-driven efficiency and modern in-house solutions, the company aims to enhance internal operations by developing customized applications tailored to business needs.We are seeking a...

  • Application Support Engineer

    2 days ago

    Athens, Attica, Greece Code Full time

    We are the1st Hub for DevelopersOur motto is"From Developers to Developers" Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speakwith developers (only) and tech (freak) expertsResponsibilitiesThe main task will be to support the already installed...

  • Junior Applications Support Engineer

    1 week ago

    Athens, Attica, Greece Athens Exchange Group Full time €30,000 - €40,000 per year

    This is an excellent opportunity to join awell-established FinTech company,Great Place to Work certified, wherefinance andtechnology meet,producing some of the most low-latency, high-performance and data-intensive systems in the Greek capital market.We seek aJunior Applications Support Engineerto join our Applications Support team and provide vital technical...

  • Senior REACT Engineer

    1 week ago

    Athens, Attica, Greece NRB Full time €45,000 - €60,000 per year

    Job DescriptionOur Values: Trust | Respect | Team spiritOur secret:Our people who make the difference with their integrity and competencesSenior REACT Engineer | Full-time contract | Athens - GRWe are looking for aSenior REACT Engineerwith experience and passion in combining the art of visual storytelling with programming. In this role, you will be a member...

  • IT Applications Support Specialist

    1 week ago

    Athens, Attica, Greece JUST ONE Full time €25,000 - €40,000 per year

    ResponsibilitiesInvestigate and resolve application-related incidents through the organization's ITSM platform; escalate or forward tickets to internal IT teams or external vendors when necessary Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for...

  • Senior Facilities Engineer

    2 days ago

    Athens, Attica, Greece Kaizen Gaming Full time

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...