Customer Service Coordinator

3 days ago

Athens, Attica, Greece OPTIMAL - Human Reinforced Full time €1,800 - €2,500 per year

Η
Optimal,
για λογαριασμό πελάτη της, δυναμικής εταιρείας στον τομέα των λιπαντικών αναζητά
Customer Service Coordinator
με έδρα την
Αθήνα
.

Ο ρόλος του Customer Service Coordinator περιλαμβάνει τη διαχείριση όλων των διαδικασιών εξυπηρέτησης πελατών: εισαγωγές, παραγγελιοληψία, διακίνηση, τιμολόγηση και αποθήκευση.

Αρμοδιότητες:

  • Επικοινωνία και καθημερινή συνεργασία με εσωτερικούς και εξωτερικούς πελάτες για την ομαλή ροή παραγγελιών και θεμάτων εξυπηρέτησης
  • Δημιουργία και διαχείριση στοιχείων νέων πελατών στο ERP
  • Λήψη, καταχώρηση και παρακολούθηση παραγγελιών έως και την ολοκλήρωση της παράδοσης
  • Συντονισμός και οργάνωση φορτώσεων σε συνεργασία με προμηθευτές, μεταφορικές και αποθήκη
  • Έλεγχος και έκδοση τιμολογίων και δελτίων αποστολής
  • Παρακολούθηση αποθεμάτων και έλεγχος απογραφής
  • Καταχώρηση και επικαιροποίηση τιμών/τιμοκαταλόγων
  • Προετοιμασία αναφορών σε ημερήσια, εβδομαδιαία και μηνιαία βάση
  • Διαχείριση και επίλυση παραπόνων πελατών, σε συνεργασία με τα αρμόδια τμήματα

Απαραίτητα προσόντα:

  • Πτυχίο Ανώτατης Εκπαίδευσης
  • 1-2 χρόνια εμπειρίας σε τηλεφωνική εξυπηρέτηση πελατών
  • Κατανόηση αναγκών πελατών και παροχή κατάλληλων λύσεων
  • Αυτονομία, οργάνωση και ικανότητα διαχείρισης πολλαπλών προτεραιοτήτων
  • Άριστη γνώση Αγγλικών
  • Πολύ καλή γνώση MS Office

H εταιρεία προσφέρει:

  • Ανταγωνιστικό πακέτο αποδοχών
  • Διατακτικές Σίτισης
  • Ομαδικό πρόγραμμα ασφάλισης υγείας
  • Άριστο περιβάλλον εργασίας
  • Ευκαιρίες επαγγελματικής εξέλιξης

Σχετικά με την Optimal:

Από το 2005, η Optimal προσφέρει απαράμιλλες, εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς. Παρέχει μία πλήρη 360° πλατφόρμα υποστήριξης επιχειρήσεων, μέσα από τα εξής 6 τμήματα:

  • Talent Acquisition
  • HR Strategy & Talent Development
  • Learning & Development
  • Workforce Management
  • Recruiting
  • Outplacement

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