customer service

16 hours ago

Athens, Attica, Greece MODERN FREIGHT S.A. Full time €25,000 - €35,000 per year

About MODERN FREIGHT S.A. Modern Freight S.A. in Greece is a leading provider of logistics, shipping and marine services, and we are currently looking for a Customer Service Professional to join our International Road team in Piraeus:

Responsibilities

  • Coordinate safe/timely movement of cargo, via international road network

  • Confirm freight bookings and tracking orders for timely delivery

  • Select optimal transport routes & carriers

  • Constant monitoring of shipments' progress providing updates to all involved parties

  • Handle necessary documentation (import/export paperwork, customs clearance, and invoicing)

  • Work closely with the Sales Department to manage customer accounts, ensuring smooth operations

  • Maintain good relationships with internal and external stakeholders

  • Timely handling of customer queries and offer advice to customers depending on each case, about freight details and pick up/ delivery times

  • Serve as a professional representative for the company

Requirements

  • BSc or equivalent degree

  • 2 years' experience in a similar position

  • Ability to communicate confidently and clearly in Greek and English, (both verbally and in writing).

  • A third European language is a plus

  • Ability to effectively use MS Office 365 applications

Skills

  • Team working

  • Time Management

  • Working under pressure

  • Attention to details – Precision

  • Communication

  • Standing Alone

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