German Travel Consultant Remote in Greece

6 days ago

Santorini Greece Cross Border Talents Full time


Are you passionate about travel and helping customers find solutions? Join us as a Travel Customer Support Agent and assist travelers with their inquiries, ensuring they have an excellent experience—all from the comfort of your home

About the Role:

As a Travel Customer Support Agent, you'll be the first point of contact for customers seeking assistance with bookings, travel-related questions, or troubleshooting. Your ability to provide clear communication and effective problem-solving will ensure a seamless travel experience for our clients.

Key Responsibilities:

  • Address and document customer inquiries and issues received through toll-free phone lines.
  • Accurately log consumer questions, feedback, and inquiries into the customer service system.
  • Handle client complaints according to the company's complaint escalation procedures, ensuring they are properly logged.
  • Ensure all support calls and emails are resolved within the agreed service levels and appropriately documented.
  • Diagnose problems using open-ended questions, reference materials, and system training.
  • Provide solutions and suggestions to common customer concerns or frequently asked questions.

Requirements:

  • Fluency in German (C2 level)
  • Fluency in English (C1 level)
  • At least 1 year of experience in customer service, preferably in the travel industry or a call center.
  • Strong communication, problem-solving, and multitasking skills.
  • Ability to work efficiently under pressure and manage multiple tasks remotely.

Benefits:

  • Competitive Salary: Reflecting your skills and experience.
  • Performance-Based Bonuses: Earn rewards for exceptional service.
  • Comprehensive Insurance: Health and life coverage for peace of mind.
  • Fully Remote: Work from anywhere and enjoy the flexibility of a fully remote position.
  • Meal Allowance: Daily meal support.
  • Relocation Assistance: Helping you move with ease if needed.

Excited to help travelers and enhance their experience? Apply now and start your journey with us—all from the comfort of your home


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