Head of IT Operations

The Head of IT Operations will be a strategic, results-driven, and forward-thinking leader, passionate about all things IT, with a strong security-first mindset. The role holder defines the strategy for and directs all global IT operations, systems, and network infrastructure within Omilia, an organization spanning over 20 countries. Additionally, the Head of IT Operations will lead the IT management team to develop and execute the strategies and decisions set forth by the executive leadership team.

Key Accountabilities:

• Develop and own the global IT operations strategy, ensuring the alignment of the IT help desk and support functions with global business objectives.
• Lead, mentor, and develop the IT Manager and senior IT staff, fostering a culture of high performance, accountability, and continuous improvement.
• Define, architect, and own the long-term IT strategies and infrastructure roadmap to support global scalability, performance, and security.
• Direct the evaluation, selection, and large-scale implementation of enterprise-wide tools, with a focus on security, automation, and cost-efficiency.
• Establish and govern the IT asset lifecycle, technical service catalog, and infrastructure policies, driving decisions on replacement, upgrade requirements, operating costs, and productivity.
• Champion innovation by evaluating emerging technologies and automation enhancements to increase IT operational efficiency and business value.
• Oversee the strategic design, security, and resilience of Omilia's global network infrastructure, including routers, switches, firewalls, and wireless access points.
• Lead strategic vendor and service provider relationships, negotiating high-value contracts and licenses related to hardware, software, and IT services.
• Partner with the Security department to co-develop, implement, and enforce security policies and processes, including enterprise security, BCP, and DR.
• Own and validate the organization's information asset preservation by ensuring robust back-up and recovery procedures are implemented and tested.
• Ensure the implementation and auditing of security policies, protocols, and controls across all IT infrastructure and assets.
• Direct the IT team in identifying and mitigating security risks related to the organization's IT systems, networks, and assets.
• Act as the primary IT point of contact for external and internal security audits and investigations (evidence collection, reporting, etc.).
• Define and own the department-level OKRs and KPIs, managing the performance of the entire IT Operations function and planning for its continuous improvement.
• Develop, manage, and report on the global IT Operations budget to upper management.
• Provide high-level technical guidance and architectural oversight to the IT team, serving as the final escalation point for critical incidents.
• Contribute actively and effectively as an integrated member of the senior leadership team.
• Meet regularly with the line manager to review progress against strategic goals.
• Manage issues with clarity and ensure effective information flow and team working.
• Support organization's other priority activities, when necessary.
• Act as an Omilia ambassador.

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field (Master's degree strongly preferred).

• Minimum 10 years of experience working in IT operations, with a proven track record of supporting a global, distributed organization.

• Minimum 5 years of experience in a senior IT leadership role (e.g., IT Manager, Senior IT Manager), including experience managing other managers.
• Demonstrable experience with Information Security standards and processes (ISO27001, SOC2, etc.).
• Deep strategic understanding of the latest technologies for IT systems, management, and security.
• Proven experience leading and scaling IT support for a globally distributed, remote-first workforce.
• Strong business and financial acumen, with experience in departmental budget management and high-value vendor negotiations.

• Expert-level strategic knowledge in:

• Computer Networks (TCP/IP, VLANs, Zero Trust, SASE)

• All major operating systems (MacOS / Windows / Linux)
• Virtualization technologies (e.g., ESXi, Proxmox)
• Apple ecosystem and modern asset management (MDM)
• Scripting and automation (e.g., bash, Python)
• LDAP/Active Directory and cloud-based Identity Providers (IdP)
• IT operations, network administration, and automation tools

• Security management tools (DLP, CASB, MDM, SASE, SIEM, etc.)

• Excellent organisational skills and strategic attention to detail.

• Analytical, problem-solving, and strategic mindset.
• Excellent interpersonal and communication skills, with the ability to present complex technical concepts to non-technical stakeholders.
• Verbal & written proficiency in English (Greek will be considered a plus).

Nice to have

• IT-related leadership certifications (e.g., ITIL-4, CISSP, CISM, CCNP).
• Familiarity with agile methodologies in work planning and execution.

• Fixed compensation;
• Private Medical Insurance
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.