IT End User Support

Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are proud to deliver best-in-class payment technology and software solutions.

Global Payments is dedicated to providing the most reliable and technologically innovative solutions for any business seeking to develop a comprehensive package of services for accepting transactions with debit, credit, or prepaid cards. In Greece, we conduct business through our company EDPS. EDPS provides customers with innovative electronic payment technologies and support services. Reliability, speed, and service make us the top choice for retailers in the Greek Market.

If you are interested in joining our team, apply today

We are currently seeking energetic and enthusiastic
IT End User Support
to join our team, passionate about problem solving, collaborating across multiple teams to support our business objectives and deliver high quality services.

Summary Of This Role
The purpose of the role is to provide a high-quality service to achieve maximum customer satisfaction by supporting the EDPS IT infrastructure, EDPS applications and providing the primary interface into other EDPS IT teams. In addition to build/maintaining and troubleshooting PC's, cell phones, printers, multi-function products, and standard company applications.

Primary
About the role

• Provide end-user support in the installation, configuration, troubleshooting and maintenance of all technologies located within the assigned office or region including, but not limited to laptop and desktop, printers, cell phones and peripherals.
• Provide local support for IT changes, requests and incidents raised through the Service Desk.
• Good understanding of GSuite applications, Bettercloud, Azure AD, O365 and other Cloud Technologies.
• Administer and manage access to both internal and external applications as appropriate.
• Perform day-to-day auditing functions and support PCI activities to maintain the ROC.
• Maintain inventories as required.
• Manage own workloads and meet project commitments.
• Assist in the implementation of technical IT projects and Business Initiatives.
• Assist Service Desk/NOC in the support of business solutions.
• Manage corporate MDM solution and mobile device – Troubleshooting and resolving problems relating to applications, emails, contacts, calendar and data.
• Understand and support VPN issues and manage LogMeIn Rescue facilities.
• Understand and support MDT/SCCM by updating and deploying build images.
• Coordinate BCP activities between EDPS/GP and SunGard.

Secondary

• Provide Support to other Global Payments sites as and when necessary.
• Contribute to the development of standards and procedures.
• Establish and maintain positive working relationships between corporate business units and our technology partners.
• Interact with third-party software suppliers to perform problem resolution and enhancement.
• Manage and understand office network cabling.
• Provide documentation to support the appropriate use of corporate technology solutions.
• Participate and assist in planning and performing user relocations.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

Who You Are
You will have:

• Bachelor's Degree Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered.
• Previous experience of working in an IT support role.
• Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office and GSuite.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Good attention to detail and ability to show initiative.
• Ability to plan and prioritise workload without supervision.
• Ability to prioritise, manage and perform under pressure to meet SLA's.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.
• Excellent IT skills and computer literacy.
• Previous Experience within a customer service role.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Excellent organisational skills.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Excellent command of the Greek/ English language (both written and verbally).

What Are Our Desired Skills and Capabilities?

• Implement and manage ITIL-based change management procedures and processes.
• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Works on problems of limited scope. Follows standard practices and procedures in analysing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Normally receives detailed instructions on all work.
• Builds positive customer relationships and works with clients to understand and respond to issues.
• Investigates and provides solutions to issues, incidents, and problems.
• Prioritizes work according to business need, with minimal support.

For more information regarding the personal data that
Global Payments collects during the application process as well as the way such data are processed, please visit the
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