E-commerce Support Agent-Finnish Speaker

4 days ago

Athens, Attica, Greece Cross Border Talents Full time


Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home

Location: Remote in Continental Portugal

Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Your Responsibilities:

  • Support Finnish-speaking customers with order-related issues (tracking, returns, payments).

  • Communicate clearly and professionally across channels (phone, email, chat).

  • Handle sensitive data responsibly and securely.

  • Escalate complex cases using internal tools and procedures.

  • Monitor and improve your own KPIs.

You have:

  • Native-level Finnish and strong English (C1).

  • Ability to stay calm under pressure and problem-solve efficiently.

  • Previous experience in customer support is a plus.

  • Flexibility to work rotating shifts, including weekends and holidays.

  • Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)


Package Details

Whats in it for you:

  • Attractive monthly salary

  • Holiday and Christmas bonuses split over 12 months.

  • Meal allowance card and private health insurance.

  • Extra payment for working late hours, public holidays and night shifts

  • Fully remote work with equipment provided.

  • Paid training business days).

  • Optional housing in a company apartment (for the candidates moving from abroad).

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