Business Support Specialist

1 week ago

Athens, Attica, Greece Brink's, Incorporated Full time
  • LOCATION

91 Elefisinion & Aristotelous St, Athens Athens, Greece
- ### CAREER AREA

Administration
- ### JOB TYPE

Full time
- ## JOB ID

#R66642

The Brinks Company is a leading global provider of cash and valuables management, digital retail solutions and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging, so all employees feel respected, safe and valued and we provide equal opportunity to participate and grow.

We are seeking an accomplished and dynamic Business Support Specialist to be a liaison between our company and its current and potential customers. The role is responsible for handling customer inquiries and ensuring that customer loyalty remains at the core of every decision and action.

Key Responsibilities:

  • Effectively deal with customer incoming inquiries via email and telephone and provide end-to-end 1st level support as per SLAs
  • Identify and assess clients needs to achieve high service level, customer satisfaction and loyalty
  • Provide suitable alternatives to customers within time limits and follow up to ensure request resolution
  • Keep records of customer interactions, process customer accounts and file documents. Keep all customer data updated across systems
  • Effectively collaborate with internal stakeholders as required
  • Participate in the coordination of BIDs for tenders of either Public Sector or Private Companies
  • Build sustainable relationships of trust through open and interactive communication

Preferred Qualifications:

  • 1+ year of experience in customer service
  • Bachelors degree in Business Administration or other relevant discipline
  • Experience with CRM Tools
  • Good knowledge of MS Excel and reports creation
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence
  • Customer oriented and problem-solving mindset
  • Advanced organizational & time management skills
  • Experience with contracts and SLAs will be considered a plus
  • Fluent in Greek and English (spoken and written)

Whats in it for you:

  • An opportunity to work in a global environment
  • Empowerment & Project Ownership
  • Opportunities for growth and development
LI-IL1

  • Business Development Specialist

    2 weeks ago

    Athens, Attica, Greece Assistwise Full time

    Company DescriptionAssistwise is a customer support company dedicated to providing top-notch IT customer support solutions ensuring businesses operate smoothly and efficiently. With a team of skilled professionals committed to customer satisfaction, we deliver outstanding support experiences. We understand the critical role of customer support in building...

  • Business Development Specialist

    2 weeks ago

    Athens, Attica, Greece AKAPPA DEVOLOPMENT Full time

    Company DescriptionALPHA KAPPA Private Company is a real estate development firm based in Athens, Greece. The company comprises a dynamic team of architects, designers, and civil engineers dedicated to transforming neglected spaces into visionary interiors. With a focus on innovative design and quality craftsmanship, ALPHA KAPPA impacts the real estate...

  • IT Business Applications Specialist

    2 weeks ago

    Athens, Attica, Greece GEK TERNA Group Full time €25,000 - €50,000 per year

    IT Business Applications SpecialistGEK TERNA GROUPΑΚΟΛΟΥΘΗΣΕ Κατασκευαστικός | Τεχνικός κλάδοςΠροβολή 35 θέσεωνΑθήναΤοποθεσίαΑθήναπριν 17 μέρεςΗμ. ανάρτησηςπριν 17 μέρεςΜε κάποια εμπειρίαΕπίπεδο εμπειρίαςΜε κάποια...

  • Crypto Business Development Specialist

    2 weeks ago

    Athens, Attica, Greece Token Metrics Full time

    Token Metrics is seeking a resourceful Business Development Specialist to expand our business and improve our branding initiatives. As a Business Development Specialist, your duties will include establishing networks with industry specialists, maintaining valued customer relationships, and negotiating deals. To be successful in this role, you should...

  • IT Business Application Specialist

    7 days ago

    Athens, Attica, Greece ΟΜΙΛΟΣ ΗΜΙΘΕΑ Full time

    IMITHEA Group, is one of the largest Secondary Healthcare providers in Greece, with a nationwide network of hospitals & clinics and a human workforce of over 2,500 employees.We are currently looking to hire for our Headquarters in Athens:Group IT Business Application SpecialistThe role is Office based and reports to ΙΤ Infrastructure HeadMain...

  • IT Business Applications Specialist

    1 week ago

    Athens, Attica, Greece ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ GEK TERNA GROUP Full time

    TERNA S.A. is currently looking for an:IT Business Applications SpecialistResponsibilities:Assists in ensuring critical Business Applications, specifically SAP ERP systems, are available twenty-four (24) hours per day.Assists with establishment and maintenance of user procedures and hardware familiarization for all systems.Assists with providing Management /...

  • Airline Support Specialist

    2 weeks ago

    Athens, Attica, Greece AviationMetrix Full time

    Company DescriptionAviationMetrix is a leading provider of comprehensive aviation solutions, specializing in business consulting, airline services and support. Our expertise spans across vital areas such as crew scheduling, operations control, flight time regulations, and fuel conservation management. With services ranging from application quality control to...

  • Guest Support Specialist

    7 days ago

    Athens, Attica, Greece UPSTREET Full time

    Join UPSTREET, a growing property management and hospitality provider, as Guest Support Specialist. If you believe in delivering outstanding customer service and have a passion for the industry, we invite you to apply for this exciting opportunity.As our Guest Support Specialist, you will be responsible for ensuring UPSTREET's guests have an exceptional...

  • IT Support Engineer

    7 days ago

    Athens, Attica, Greece cosmos business systems Full time

    CBS group is one of the largest Technology, Information Technology and Telecommunications groups, Key Systems Integrators of the Greek and Cypriot Market, with a powerful presence of 35 years and consists of Cosmos Business Systems SA, Cosmos Consulting, CBS LAN and CBS IT Systems (Cyprus) LTD. Our company's mission is to provide high quality integrated...

  • Gender Specialist to support the EU funded SEMPA Project

    2 weeks ago

    Athens, Attica, Greece myGwork - LGBTQ+ Business Community Full time €30,000 - €60,000 per year

    This job is with United Nations, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Result of ServiceThe objective of this assignment is to :Prepare a comprehensive desk-review on gender, MPAs, monitoring and coastal livelihoods for the participating...