Customer Support Specialist

A Few Words About Tekmon

Tekmon is shaping the future of work by connecting frontline teams, helping them work smarter and boosting productivity. From daily operations to critical communications, our mobile-first SaaS platform is designed to digitise common business-as-usual processes and automate workflows with no code and minimal set-up time and training.We are a company with offices in Ioannina, Athens and London. Tekmon is driven by a strong team, that lead by example, with a strong background in innovation and digital technologies.

A Few Words About The Role

Tekmon is seeking a proactive and detail-oriented Implementation Specialist - Digital Transformation to oversee the successful onboarding, deployment, and digitization of client processes using our platform. This role acts as a critical link between the sales team and the client, ensuring seamless implementation of Tekmon's solutions and delivering measurable outcomes. While expertise in tools like Power BI is not mandatory, it is a valuable addition to the role.

Key Responsibilities

• Collaborate with the sales team to understand client requirements, objectives, and operational challenges.
• Serve as the primary point of contact for clients during the implementation process.
• Conduct kickoff meetings to establish clear project goals, timelines, and deliverables.
• Partner with clients to understand manual workflows that will be digitized.
• Document and map client workflows to create optimized digital solutions within Tekmon's platform.
• Align solutions with the client's operational goals and business needs.
• Configure the Tekmon platform to meet client-specific requirements.
• Lead the deployment of Tekmon solutions, ensuring a seamless transition from manual to digital workflows.
• Propose insightful dashboards to track KPIs and performance metrics (PowerBI dashboard development is a strong plus but not mandatory).
• Provide training to client teams to facilitate platform adoption.
• Develop user-friendly guides and training materials for ongoing client support.
• Actively address client queries and ensure a smooth onboarding experience.
• Monitor implementation success and gather client feedback to refine the platform configuration.
• Identify opportunities for further optimization or upselling of additional features.
• Collaborate with Tekmon's product and development teams to resolve technical issues during implementation.
• Share insights and feedback to continuously improve the platform's features and user experience.
  Implementation Specialists can flag upselling opportunities and collaborate with the sales team for follow-up.

Requirements

• Educational background: Engineering, Information Technology, or a related field.
  2-4 years of experience in implementation, project management, or digital transformation roles.

Technical Skills

Strong analytical skills to understand and map complex processes.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong project management and organizational capabilities.
  Problem-solving mindset with attention to detail.

Desirable

• Experience in QHSE, SaaS, or workflow digitization.
• Familiarity with no-code platforms and process automation.
• Knowledge of Power BI or other data visualization tools.
  Certifications in Project Management (e.g., PMP, Scrum) or Power BI.

Benefits

• Ongoing training and development,
• Flexible remote working if you prefer to work from home.
• An opportunity to grow alongside us and shape the look and feel of tomorrow's operations in multiple industries.
• Continuous training and mentoring opportunities. Access to books, resources, training and conferences.
• Culture committed to work-life balance and flexible hours for each and every employee.
  Opportunity to work for one of the fastest growing B2B start-ups that is expanding internationally.

Apply now to join Tekmon

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