Dutch Customer Support Specialist for PayPal Project

2 weeks ago

Greece speakit Full time €18,000 per year

On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist to join the PayPal project. In this role, you will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects PayPal's trusted brand.

Key Responsibilities

  • Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
  • Provide accurate information and solutions regarding accounts, payments and related services
  • Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
  • Accurately update customer data in the system while handling confidential information responsibly
  • Multitask across systems and adapt to new tools and technologies as needed
  • Handle customer complaints with empathy and escalate cases when appropriate

Contribute to continuous improvement by identifying common issues and suggesting process enhancements

Requirements
  • Native-level or fluent Dutch, with strong English communication skills
  • Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
  • Strong written communication skills with proper grammar and attention to detail
  • Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
  • Customer-focused mindset with empathy, patience and professionalism
  • Previous experience in customer service, a call center, or the financial sector is highly desirable
  • Availability to work flexible shifts 
Benefits
  • 1,500 euros gross per month & 14 salaries per year.
  • Monthly performance bonus.
  • Relocation support for candidates moving to Greece.
  • Work remotely all over Greece.
  • Ongoing training and development opportunities.
  • A diverse and inclusive work environment supporting one of the world's most recognized fintech brands.

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