Reservations Executive

1 week ago

Athens, Attica, Greece SWOT Hospitality Management Company Full time

SWOT Hospitality, is a leading hotel management company, trusted by international investors, developers and top-scale hospitality brands. SWOT has extensive experience in management, investment and development strategies as well as sales, marketing and advisory services and is a valuable asset for businesses seeking guaranteed success.
We are seeking an experienced Reservations Executive to join our pre-opening team and help us create unforgettable first impressions for our guests, with flexibility for permanent relocation in Samos during the seasonal period.

Job Overview

As a Reservations Executive, you'll be the voice and heart of our guest experience , managing reservations, building relationships, and ensuring every detail reflects our MGallery standards of warmth and elegance. You'll play a key role in supporting the smooth operation of the reservations process, collaborating closely with the Sales, Revenue, and Front Office teams.

Key responsibilities

  • Handle individual and group reservations via phone, email, and online platforms.
  • Provide personalized service to guests, anticipating their needs and preferences.
  • Optimize room sales through upselling and efficient inventory management.
  • Coordinate with the Front Office and Revenue teams to ensure accuracy and seamless operations.
  • Maintain guest data and records according to brand and company standards.
  • Represent the MGallery spirit of meaningful, story-driven hospitality in every interaction.

Requirements

  • Experience in Reservations or Front Office roles, preferably in luxury or lifestyle hotels.
  • Strong command of English (Greek and/or additional languages are a plus).
  • Knowledge of PMS/CRS systems (Opera experience preferred).
  • Exceptional communication skills and attention to detail.
  • A team player with a proactive, guest-oriented attitude.
  • Flexibility and enthusiasm for joining a pre-opening environment.

Benefits

  • A dynamic, friendly, and collaborative work environment.
  • Opportunities for professional growth and career advancement.
  • Competitive salary and benefits package.
  • Wellbeing Initiatives
  • Collaboration with top professionals in the luxury tourism industry.

About SWOT Hospitality

  • We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
  • We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
  • We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
  • We offer stability and career prospects on a transparent working environment.
  • We work with the best professionals in the tourism industry.

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