German Speaking Service Desk Analyst in Greece

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment By Cyriel Full time

Patrique Mercier Recruitment ES is thrilled to announce an opportunity for a German Speaking Service Desk Analyst in Greece, complete with a generous relocation package This is a fantastic role for professionals who are eager to provide outstanding support while experiencing the rich culture and lifestyle of Greece.

In this position, you will be the first point of contact for German-speaking clients, handling their inquiries and providing solutions to technical issues. Your ability to deliver excellent service will be vital in fostering customer satisfaction and loyalty. Join us for an exciting career that combines your communication skills with your technical expertise

Key Responsibilities
  • Act as a primary point of contact for German-speaking customers via phone, email, and chat.
  • Troubleshoot technical issues and provide effective resolutions while ensuring a positive customer experience.
  • Guide customers on the usage of products and services to maximize their satisfaction.
  • Maintain accurate records of customer interactions and issues in the service desk system.
  • Collaborate with team members to enhance service quality and efficiency.
  • Participate in ongoing training and development to ensure expertise in products and services.

Requirements

  • Fluency in German (written and spoken) is required.
  • Proven experience in customer service or service desk roles is advantageous.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work collaboratively in a team environment while working independently.
  • Readiness to relocate to Greece and embrace a new cultural experience.
  • A positive attitude and a commitment to customer satisfaction

Benefits

  • · Private Health Insurance
  • · Training & Development
  • · Performance Bonus
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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