Content Support Agent

Company Description

efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Are you passionate about creating clean, accurate content and making an impact behind the scenes? As an Editorial Ops Agent at efood, you'll be at the heart of what makes our platform work seamlessly, ensuring our restaurant and retail partners shine with top-tier menus and assortments. Whether it's a first-time launch or a major update, your work will help define the customer experience, boost partner performance, and uphold the standards that make efood the go-to delivery platform in Greece. If you have an eye for detail, love collaborating across teams, and thrive in a fast-paced environment, we'd love to hear from you.

What you 'll do:

• Create, review, and update menus and product assortments for restaurant and retail partners. Handle catalog-related requests such as menu updates, product additions, removals, and full menu restructures
• Ensure that all content meets efood's quality, formatting, and editorial standards
• Identify and resolve inconsistencies or errors in menu data
• Use internal ops tools and project management tools to manage tasks and monitor progress
• Communicate directly with partners via outbound calls/ emails to collect missing information or clarify catalog details
• Handle inbound calls from partners, providing support and guidance on catalog-related issues
• Propose improvements to editorial processes and templates based on partner feedback and team learnings

Qualifications

• Strong communication skills in Greek and English, both written and verbal
• High attention to detail, with a strong sense of structure, accuracy, and consistency
• Being Tech-savvy and the ability to quickly learn and adapt to new tools will help you greatly in the role
• Self-starter with a ''can-do'' attitude and a drive to continuously improve on your own processes while raising the bar.
• Basic knowledge of Google Sheets or Excel (experience with filters, basic functions, etc.) would be a plus
• Fast and accurate typing skills
• Experience in customer service, support roles, sales operations, or sales support is considered a plus
• Strong multitasking skills

Additional Information

• We recognize good work and we want our people to feel appreciated That's why we offer an attractive remuneration package for what you bring in
• We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe
• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth
• Are you a cappuccino lover ? Do you desperately want a cookie? Our inhouse cafeteria got you covered
• If you want to stay in shape , our in-house gym awaits you fully equipped
• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world
• Saving for the future? We've got your back Our Pension Plan helps you invest in tomorrow while you enjoy today

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