Citrix Global Team Lead

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

This position will require the operation, implementation, and improvements of existing and new Citrix on-premise implementations in multiple global datacenters.

The individual will lead the global Citrix team that is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity.

Job Responsibilities

• Provide L3+ support to delivery teams on escalated issues.
• Generate root-cause analysis related to critical incidents and problems.
• Engage with vendor on getting support, updates, and planning as required.
• Take ownership of designated technologies covering Citrix environment and platforms.
• Review and ensure all internal documentation is kept current and shared centrally with the rest of the team.
• Ongoing evaluation of the Citrix environment and plan for future capacity and technology changes needed to the environment.
• Partner with key stakeholders at Circana to create Citrix solutions to meet business needs.
• Prepare documents that define SLAs, SOW, and other business requirements in accordance with the business needs.
• Will be responsible for directly managing a 24x7 support team.

profile

• Must have in-depth knowledge and 10+ years of experience in troubleshooting, implementing, and managing complex Citrix environments.
• Citrix Certified Professional – Not required, but helpful.
• Five years of experience working in an ITIL managed environment.
• Must be expert in the entire Citrix product offering. Netscaler, XenApp, XenDesktop, and legacy Citrix products experience is required.
• Must be able to work in tandem with customers, project managers, and other engineers to develop customized, managed infrastructure.
• Detailed knowledge of Windows Server operating systems and networking is required.
• Must have implementation and migration experience with medium to large Citrix environments for enterprise customers.
• Excellent written and verbal communication skills for client and senior leadership interaction.

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.