Operations-Reservations Assistant

1 week ago

Heraklion, Crete, Greece Snami Travel Full time

About Us

At Snami Travel, we're redefining luxury travel in Crete Island. Established in 2014, Snami was founded with a singular mission: to create personalized journeys that reflect the unique desires of each client. Recognized as one of Greece's top luxury travel brands, we offer one-of-a-kind travel experiences, particularly for our discerning clientele from the US.

As a leader in luxury travel and destination management, Snami Travel is distinguished by carefully curated services—from 5-star resorts and exclusive villas to immersive tours and seamless transfers—that deliver exceptional experiences at every turn.

About the Role

As an Operations-Reservations Assistant, you'll be based in Crete with partial remote flexibility. This role involves managing bookings, overseeing daily operations, and enhancing our B2B and online product offerings. Working closely with our Director of Travel Design and Operations Director, you'll ensure every itinerary is flawlessly executed. From preparing daily service orders to coordinating with suppliers, you'll play an essential role in delivering the Snami experience.

Key Responsibilities

  • Support the Director Travel Designer with bookings and assist the Operations Director with daily tasks.
  • Monitor and respond to booking-related emails, updating and adjusting itineraries as needed in collaboration with suppliers.
  • Prepare daily service orders, manage the Cyberlogic Reservation System, and ensure accurate data entry for each booking.
  • Track bookings, manage itineraries, and maintain calendars for guest arrivals, accommodations, and services.
  • Maintain strong relationships with Snami's partners, including hotels, villas, tour providers, and concierge services.
  • Follow procedures to ensure smooth execution of client itineraries and address any issues for clients on the ground.

What We're Looking For

  • Bachelor's degree or equivalent experience.
  • Previous experience in operations or reservations management is an asset.
  • Strong organizational and communication skills, with a keen eye for detail.
  • Fluency in Greek and English; additional language skills (e.g., Russian or German) are a plus.
  • Proficiency in MS Office and familiarity with reservation systems, CRMs, and OTA extranets.
  • Ability to work independently and as part of a team, with strong problem-solving skills and a proactive approach to improvement.

What We Offer

  • Flexibility for a partially hybrid work arrangement.
  • Competitive salary package with performance-based bonuses.
  • Full-time, permanent employment with social insurance and additional benefits.
  • Opportunities to develop an entrepreneurial mindset and gain expertise in luxury travel.
  • A supportive, dynamic environment with a dedicated team focused on growth and excellence in luxury travel.

Ready to redefine luxury travel in Crete? Apply at

Job Type: Full-time

Pay: From 1,100.00€ per month

Ability to commute/relocate:

  • Heraklion, Κρήτη: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • travel industry: 1 year (Preferred)

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