Contact Center Officer – Disputes

Contact Center Officer – Disputes & Fraud

Shape the Future of Payments with Nexi in 2025

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you'll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Does working at one of Europe's largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you'll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place

As a group, we come from the merger and integration of Nexi, Nets and SIA; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees and our customers.

For our operations in Greece, we are currently looking for a Contact Center Officer – Disputes & Fraud Officer with experience in the Card Payments industry to join our Customer Operations department.

About Your Future Role

Your key responsibilities in this role will be:

• Identify fraudulent transactions and take appropriate actions.
• Contact affiliated Establishments via phone or email to verify the authenticity of transactions made.
• Identify fraud patterns in Acquiring business and take actions to prevent such activities in the future.
• Process and analyze fraud notifications – fraud advice received by Associations. Propose potential changes/improvements in fraud processes and tools, which will contribute to the mitigation of fraudulent activity and especially in detection and prevention.
• Work closely and cooperate with Fraud Manager for mitigating fraud happened in affiliated establishments of Nexi GR.
• Screen suspicious transactions accurately and in a timely manner using the fraud systems, tools and reports
• Stay up to date with the latest online fraud trends, practices and tools.
• Assist on the maintenance of parameters of Fraud Monitoring tool, Risk shield.

What Makes You a Great Fit

We're looking for someone eager to make a difference.

Essential Qualifications:

• Studies in Business Administration or Economics
• Previous work experience as a Fraud Analyst will be considered a plus
• Data driven thinking along with strong critical, analytical and investigation skills
• Ability to act proactively, take initiatives and pay attention to detail
• Team player with strong interpersonal and communication skills including the ability to interact with clients
• Discretion in dealing with confidential information
• Good command of the English language & Experience with MS office
• Availability to work on 24/7/365 schedule , based on pre-arranged shifts .

Other skills

• Strong communication and interpersonal skills, ability to coordinate various stakeholders and work within teams
• Very good verbal and written communication skills to discuss, investigate and understanding of statements and reports
• Able to prioritize and work simultaneously on multiple projects
  Results oriented, problem solver able to work under pressure and deliver within set deadlines

Even if you don't check every box, your unique potential and willingness to learn could set you apart.

What's in it for You ?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University , designed to accelerate your career and help you reach your full potential
• Medical Plan including Life & Health Insurance, Annual Check Up & Direct Medical Assistance programme
• Ticket Restaurant Vouchers
• Hybrid working model
• Company Blood Bank

Discover Life at Nexi

We're an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we're shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here

If this opportunity excites you, we'd love to hear your story. Submit your application today, and let's shape the future of digital payments together

Apply now

If this opportunity resonates with you, we'd love to hear from you Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you

After you submit your application, it will be evaluated by Nexi Greece's Human Resources Department and, if your academic and professional profile meets the requirements of the position in question, we will contact you to schedule a personal interview.

Your Personal Data will be processed by Nexi Greece in its capacity as Data Controller, according to the information you will find available in the below link;

For any clarification or objection related to the processing of your Personal Data by Nexi Greece, you may contact the Data Controller to the following email address:

For more information about Nexi Greece please follow the below link;