IT End User Support Specialist

7 hours ago

Gerakas, Attica, Greece iKnowHow S.A. Full time €40,000 - €60,000 per year

IKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics.  

iKnowHow utilizes state-of-the-art technologies and handles end-to-end internal and external project development, from conception to completion. The second pillar of the group is our Robotics & Innovation division, which focuses on the design and production of customized robots.

We are looking for a IT End User Support Specialist with strong technical skills and solid working experience to work in new challenging projects. 

Responsibilities:

  • Provide desktop and remote support to end users (Windows OS, Microsoft 365, standard banking applications)
  • Troubleshoot hardware, software, and network issues
  • Manage user accounts and permissions via Active Directory
  • Handle user access requests, password resets, and security group assignments
  • Document issues and resolutions in the ticketing system
  • Collaborate with infrastructure and security teams for escalations

Requirements

  • 1-3 years of relevant IT support experience
  • Solid knowledge of Active Directory and Windows-based environments
  • Experience with remote support tools (e.g. TeamViewer, RDP, etc.)
  • Excellent communication and problem-solving skills
  • Experience in the banking sector will be considered a plus

Benefits

  • Competitive Compensation package.
  • Flexible hybrid working model, working both from the office & remote #LI-Hybrid
  • Career development and growth opportunities.
  • An amazing private & open-office workspace in Athens.
  • Medical plan and life insurance for you and your family.
  • Continuous training & learning opportunities via personalized seminars.

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