Italian Customer Service Advisor

1 week ago

Athens, Attica, Greece Global Talent Full time €20,000 - €40,000 per year


Responsibilities:

  • Assist and resolve community inquiries empathetically and accurately.
  • Master knowledge of Facebook products and community standards.
  • Advocate for the community with balanced decisions and strong interpersonal skills.
  • Investigate and resolve reported issues, including potentially abusive content.
  • Respond to user inquiries with speed, empathy, and accuracy.
  • Use market insights to improve community support and enhance user experience.
  • Enforce Facebook's Terms of Use by monitoring and reviewing reported abuse.
  • Identify workflow inefficiencies and propose solutions.
  • Recognize and escalate issues outside company policy to the global team.

Requirements:

  • Language:
    • Native or near native level of Italian and good level of English
  • Education:
    • Minimum highschool degree
  • Experience:
    • Cultural awareness of the relevant market/region and dealing with clients

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