Italian Customer Technical Advisor
2 days ago
Cross Border Talents is looking for Italian Speakers to work in Athens, Greece. Are you interested in moving abroad?
Your Role as a Customer Technical Advisor:- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements
Requirements for the Customer Technical Advisor:- High School Diploma or Higher;
- Native/Fluent Italian;
- Good level of English, C1;
- Writing speed: 20 words per minute;
- Active Listening;
- Good Problem Solving Skills;
- Strong troubleshooting Skills.
Benefits
Cross Border Talent's Offer:- Renewable contract of 12 months;
- Health Coverage and Private Health Care;
- Attractive Salary with performance bonus;
- Working hours: 40h per week = is 8 hours per day / 5 days a week;
- Greek lessons.
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