Customer Support Representative

2 weeks ago

Athens, Attica, Greece Cross Border Talents Full time


Customer Support Representative German Speaker

Location: Malta (Hybrid)

Schedule: 07:00 Midnight (rotational shifts)

Start Date: 7 July 2025

Work Model: Hybrid (initial training onsite, then mix of office & remote work)

Net Salary: 1,400/month (German language) + bonuses and benefits

About the Role

Were seeking a native or C2-level German speaker with strong English (B2+) skills to join our customer support team in Malta. You will help customers via phone, email, and chat, ensuring excellent service and timely issue resolution.

Youll start with onsite training to immerse yourself in the company processes before transitioning to a hybrid model.

Key Responsibilities

  • Provide customer support in German and English through various channels

  • Resolve customer issues following company guidelines and policies

  • Provide accurate and clear information about products and services

  • Record interactions and update customer profiles

  • Escalate complex cases when necessary

  • Maintain professionalism and empathy in all communications

Requirements

Native/C2 German + B2 English

Excellent communication skills and customer service mindset

Ability to work rotational shifts between 07:00 Midnight

Computer literacy and ability to quickly learn new systems

Willingness to attend onsite training in Malta

Criminal record clearance OR two references from previous employers upon arrival in Malta (mandatory to start)

Salary & Career Progression

German starting gross salary: 1,650/month

  • 850 basic salary

  • 600 language premium

  • 200 level premium (Level 1 starter)

Career progression: Level premium increases as you move up:

  • Level 2: 250 premium Total 1,900 gross/month

  • Level 3: 300 premium Total 1,950 gross/month

  • Level 4: 375 premium Higher salary and responsibilities

Taxes: Social contributions are deducted only from the 850 basic salary; premiums are not subject to social contributions in Malta.

Government bonus: ~130 gross, paid quarterly (March, June, September, December).

Benefits

  • Hybrid work model after training

  • Paid initial training onsite in Malta

  • Free transport service with pick-up/drop-off points:

    • Bugibba in front of Top Choice

    • Qawra in front of Bella Vista

    • Pembroke Park & Ride

    • Portomaso Roundabout

    • St. Julians Balluta Kiosk (opposite Malta Marriott Hotel & Spa)

    • Sliema in front of Victoria Hotel (next to St. James Hospital)

    • Gzira in front of Sparkle Image store

    • Msida Skatepark (in front of Turkish Minimarket)

  • Flight ticket reimbursement up to 200 (after 6 months)

  • Real estate agency discounts for accommodation search

  • Possibility to relocate with partners/children (costs for relatives not covered)

Relocation Information

  • No additional relocation package for candidates already in Malta

  • For candidates relocating from abroad:

    • Must arrive 7 days before start date to complete hiring documents

    • Must work onsite for at least 3 months (exceptions for those with housing and confirmed internet)

    • 3 weeks accommodation in a hotel (candidate only; relatives at own cost)

    • Up to 300 relocation support (paid with first salary)

    • Flight reimbursement after probation (up to 200; only for the employee)

#Hiring #GermanJobs #MaltaJobs #CustomerSupport #HybridWork #MoveToMalta #CSJobs #RelocationJobs


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