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German Customer Support for a Premium Appliance Brand in Greece

2 weeks ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €15,000 - €25,000 per year

Ready to Grow Your Career in a Global Tech Environment? Join Us in Greece and Work with Innovative Home Solutions

Are you passionate about technology and delivering exceptional customer care? This is your chance to be part of a leading home innovation team while experiencing life in beautiful Greece.

Role Overview:

As a Customer Specialist, you'll serve as the first point of contact for customers using premium home technology products. Whether it's guiding product usage, resolving technical issues, or ensuring a smooth after-sales experience, you'll help clients feel confident and supported.

Key Responsibilities:

  • Provide professional assistance via phone, chat, and email

  • Help customers with product guidance, troubleshooting, and warranty claims

  • Document support interactions accurately while meeting quality standards

  • Maintain a helpful, solution-focused tone with every inquiry

  • Stay informed about evolving product features and updates

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect