Customer Service Agent

2 days ago

Athens, Attica, Greece Jet2 and Jet2holidays Full time

Are you passionate about helping people and delivering outstanding service? Join our & Jet2Holidays team Kos as a Customer Service Agent

What will you do in the role?

  • Create Memories - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.

  • Be Present - Greet our arriving customers at the start of their holiday, supervising our third-party partner in delivering a friendly and efficient check-in and onboarding service, offering helpful advice on the sales desk.

  • Take Responsibility - Ensuring 's policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)

  • Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience

What We're Looking For

  • Ability to work as a team

  • Previous experience in a customer service role ideally in a fast-paced environment

  • Fluent in local language & intermediate/fluent English

  • Have a flexible and positive approach

  • Capability to remain calm and effective during high-pressure situations, such as flight cancellations or service disruptions

  • As we employ on local contracts, you will already hold full right to work documents for Greece

What We Offer:

  • 26,777.00 € annually (pro-rated)

  • Full time seasonal contract

  • 35 days holiday (pro-rated)

  • Free uniform, paid training, life assurance & retail discounts

  • Discounts on & Jet2holidays flights

  • Recommend a Friend bonus

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