Director of Rooms,

OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM
As part of the pre-opening team at Rosewood Blue Palace, this role will focus on delivering exceptional guest experiences and operational excellence. It contributes to the strategic leadership and execution of service standards across the Rooms Division. You will report directly to the Hotel Manager and collaborate closely with other pre-opening leaders in Sales & Marketing, Revenue, Food & Beverage, Engineering, and Talent & Culture to shape the future of luxury hospitality in Crete.

YOUR ROLE
The Director of Rooms plays a pivotal role in shaping the guest experience and operational success of the hotel by leading the Rooms Division with a strategic mindset that aligns with Rosewood Hotel Group's brand standards and long-term vision. This role drives innovation, enhances service delivery, and supports financial performance through effective leadership, collaboration, and continuous improvement. In addition, the Director leads and supports strategic initiatives that elevate service quality, optimize operational efficiency, and foster a culture of excellence and belonging, with a direct impact on guest satisfaction, associate engagement, and overall financial outcomes.

HOW YOU'LL MAKE THE PLACE

• Lead strategic planning and execution for the Rooms Division, aligning with brand vision and business goals.
• Oversee financial performance including budgeting, forecasting, cost control, and revenue optimization.
• Develop and maintain operating manuals, policies, and procedures to ensure consistency and compliance.
• Drive the Operations Management Review (OMR) process and implement action plans for continuous improvement.
• Manage guest satisfaction programs including surveys, VIP recognition, and repeat guest engagement.
• Ensure high standards of presentation and cleanliness across guest rooms and public areas, in collaboration with Housekeeping and Engineering.
• Maintain a visible presence in the lobby and front-of-house areas, greeting VIPs and monitoring service delivery.
• Coordinate room allocations and amenity requirements for arrivals and departures.
• Monitor and analyze Rooms Division performance metrics, including revenue, costs, and guest feedback.
• Collaborate with Sales, Revenue, and F&B teams to maximize room yield and RevPAR.
• Lead monthly departmental meetings to review financials, guest issues, and strategic plans.
• Foster a high-performance culture through coaching, recognition, training, and succession planning.
• Ensure compliance with training and development requirements in partnership with Talent & Culture.
• Participate in recruitment, disciplinary processes, and associate engagement initiatives.
• Represent the Rooms Division in executive meetings and contribute to hotel-wide strategic initiatives.
• Maintain effective communication across departments and with senior leadership.

COULD THIS BE YOU?

• Extensive experience in senior management roles within Rooms Division, preferably in luxury hospitality.
• Strong strategic thinking, initiative, and decision-making skills with a commercial mindset.
• Exceptional leadership and people management skills, with a focus on team development and engagement.
• Excellent communication and relationship-building abilities, both internally and externally.
• Guest-centric approach with a deep understanding of luxury service standards and personalization.
• Proficiency in operational planning, financial management, and performance analysis.
• Experience in managing cross-functional teams and driving collaborative initiatives.
• Ability to develop and implement policies, procedures, and training programs.
• Bachelor's degree in Hotel Management, Business Administration, or equivalent experience.
• Familiarity with industry trends, competitor activity, and innovation in hospitality services.

OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.