ICT Support Engineer

2 weeks ago

Heraklion, Crete, Greece Metaxa Hospitality Group Full time €25,000 - €40,000 per year

Metaxa Hospitality Group, awarded as the "Best Hospitality Group in Greece" by the World Travel Awards , celebrates 50 years creating unique experiences of authentic hospitality and invites you to become a member of multi-awarded hotels in Crete and Santorini. Metaxa Hospitality Group is looking for its ICT department based in Heraklion, for full year employment:

ICT Support Engineer

Requirements

Necessary qualifications:

  • BSc degree in Information Technology, Computer Science, Electronic Engineering is required or a last year graduate on related field
  • Recent graduate or about to graduate, with up to 2 years of relevant experience
  • Knowledge of setting up new equipment for users as needed (workstations, laptops, tablets, mobile phones, etc)
  • Ability to serve as the first point of contact for users seeking technical assistance (office or remote)
  • Familiar with IT Support Ticketing systems for recording events and their resolution
  • Capacity to identify and propose process improvements to better answer user demands
  • Good knowledge of Microsoft Office 365 (SharePoint, Teams, OneDrive, Outlook, etc)
  • Excellent knowledge of Microsoft Windows, Android and iOS
  • Knowledge of security principles and related technologies.
  • Problem solving, troubleshooting, analytical and conceptual skills
  • Good communication skills
  • Excellent command of the English and Greek language (spoken & written)

Desired qualifications:

  • MSc degree in Information Technology, Computer Science, Electronic Engineering , or other relevant field
  • IT related certifications (i.e. ITIL certification is a plus)
  • Networks infrastructure set-up and maintenance
  • Knowledge of hospitality & tourism business related processes and systems
  • Experience working collaboratively within an IT department and 3rd parties
  • Root cause analysis and troubleshooting of IT system issues

Benefits

We offer:

  • Career development in a fast-paced, growing work environment.
  • Training opportunities
  • Full year job
  • Friendly work environment

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